Technical Support Representative

Shimano North America Holding, Inc.

Irvine California

3 year(s)

Job Description
Technical Support Representative I - Bike Division

Shimano North America Bicycle, Inc. is a global company offering the world’s sporting community with top labels and brands including Shimano, Pearl Izumi, G. Loomis, Power Pro and Innovative Textiles, Inc. (ITI). We are seeking a Technical Support Representative I to join our Irvine, CA team!

We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunities in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer. Those that seek opportunities with employers that focus on reducing negative impacts on the environment need look no further than SHIMANO NORTH AMERICA. Our company is an ISO14001 certified business where environmental compliance and continual improvements are part of our business philosophy and operations. If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:

Technical Support Representatives are responsible for providing support to customers using numerous methods of communication. Representatives are part of the North American team spread across three locations that provides expertise on Team Shimano products including Shimano, Pearl Izumi, Lazer, PRO Bikegear and

Job Level: Experience

Essential Duties/Responsibilities:
• Provide technical and sales support to Shimano’s accounts and sales agencies.
• Provide technical support for end-consumers.
• Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
• Utilize customer service best practices when providing oral and/or written support.
• Efficiently troubleshoot technical issues using common techniques and offer customers appropriate options to resolve the issue.
Job Qualifications:

• Minimum 3 years cycling retail experience or equivalent.
• Solid written and verbal skills.
• Basic knowledge of Microsoft Office.
• Strong multi-tasking skills.
• Fluent in conversational Spanish is a plus.
• Call center experience is a plus.
• Advanced bicycle technician skills including a thorough understanding of frame, suspension and wheel design as well as drivetrain theory (mechanical, electronic, internal and e-bike).


• High School or GED diploma
• 2 or 4 year post-secondary degree

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.