Aqualung America:
Affiliate Sales Coordinator Job in Vista, CA (San Diego Area), CA
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Vista, CA (San Diego Area), CA
Full-time | Customer Service, Operations, Sales - Inside
About the job
Aqua Lung America, Inc. specializes in the development, manufacture and distribution of technical life support, water, safety, personal fitness and recreation products. We are looking for a talented individual who can support our Mission of providing “personal aquatic equipment for recreational and professional use”. Our brands include Aqua Lung, Aqua Sphere, MP Michael Phelps, Stohlquist and U.S. Divers.
At Aqua Lung we expect our employees to lead others with respect, be courageous, to embrace and drive change, be mindful of our environmental impact, be efficient while being responsible to our customers, and above all else to be honest and do the right thing as we work to together to succeed as a team and achieve company goals.
The Affiliate Sales Coordinator is responsible for providing professional sales support to the various affiliate offices, distributors, outside sales representatives as well as our dealers and consumers; which requires excellent communication skills. They are also responsible for processing complex sales orders and shipments to affiliate customers. Typical functions would include very heavy email communication, data entry, customer order maintenance, and various follow through activities to support sales.
Essential Duties and Responsibilities:
• Respond promptly to customer inquiries
• Handle and resolve customer complaints and escalate to supervisor if required
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process return authorizations and / or orders
• Ship completed products / requests
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Train team members and peers on best practice methods of service
• Perform other clerical duties and front desk coverage as needed
• Any other duties or responsibilities as directed by your Manager
At Aqua Lung we expect our employees to lead others with respect, be courageous, to embrace and drive change, be mindful of our environmental impact, be efficient while being responsible to our customers, and above all else to be honest and do the right thing as we work to together to succeed as a team and achieve company goals.
The Affiliate Sales Coordinator is responsible for providing professional sales support to the various affiliate offices, distributors, outside sales representatives as well as our dealers and consumers; which requires excellent communication skills. They are also responsible for processing complex sales orders and shipments to affiliate customers. Typical functions would include very heavy email communication, data entry, customer order maintenance, and various follow through activities to support sales.
Essential Duties and Responsibilities:
• Respond promptly to customer inquiries
• Handle and resolve customer complaints and escalate to supervisor if required
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process return authorizations and / or orders
• Ship completed products / requests
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Train team members and peers on best practice methods of service
• Perform other clerical duties and front desk coverage as needed
• Any other duties or responsibilities as directed by your Manager