Operations Manager

Irvine California
Required Experience: 10 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 6 days ago
Job Description
The Operations manager is responsible for planning, managing and overseeing all aspects of the Production, Distribution and Sales Operations function, including the management of all outsourced 3PL contract logistics partners in North America, Europe and Asia.

Provides cost effective, high performance and best in class fulfillment operations that support on time, accurate movement of orders through a multi-channel global network. Develops local planning to support the Stussy Operations strategy as well as to ensure effective performance to meet service, quality and cost expectations.

Oversee IT functions related to Order Procurement and Fulfillment
• Design, implement and manage Full Circle ERP system improvements to enact more effective business practices and meet future goals.
• Oversee all aspects Full Circle integration with external systems globally, as well as implementing new systems if/when required.
Develop, execute and monitor the Operations Plan
• Develop, implement and maintain the operating plan to ensure Stussy utilizes the best combination of cost, service and quality to meet overall B2B and B2C order fulfillment requirements
• Provide best in class, high performance recommendations to manage and improve the Global Fulfillment operations; work with internal and external stakeholders to gain approval and implement recommendations
• In partnership with all internal and external stakeholders ensure that all required processes and procedures are in place to offer scalable, sustainable and flexible solutions
Manage, plan and oversee Global Fulfillment Operations
• Develop, implement and manage the operating plan and budget. Coordinate development and implementation of direct and indirect operating plan.
• Monitor department budget and report regularly on departmental performance against plans and budget, specifically on time performance and cost per unit.
• Provide direction and close oversight to providers of Distribution services, including managing, negotiating, and implementing all aspects of the Distribution function.
• Oversee Sales Operations and Production and Fulfillment, establish and maintain a DIFOT product launch process across all distribution channels.
• Ensuring compliance to Order Book Priorities as determined by Sales and Administered through Allocations and Warehouse fulfillment.
Manage and Improve Operations performance and costs
• Working closely with key stakeholders, including Retail, Web, Wholesale and International to measure and manage performance, including service, quality and costs.
• Collaboratively establish Key Performance Indicators (KPIs) and Scorecards to ensure KPI targets are achieved. Establish corrective action plans and communicate progress to management team.
• Manage outsourced 3PL Distribution providers’ performance in North America, Europe and Asia to ensure best-in-class costs, quality and service, including conducting contract negotiations with 3PL suppliers.
• Plan, develop and manage Sales Operations, production and Distribution improvement plans, including improvements to service, quality, visibility and flexibility.
• Collaboratively develop real time order tracking tools that facilitate improved visibility of orders through the supply chain.
Oversee and lead the Global Operations processes
• Develop and deploy Standard Operating Procedures (SOPs) and standard reporting that are integrated with internal and external stakeholders, including other departments, suppliers and customers.
• Design, implement and drive core management routines to manage calendars and 3PL operations, including project management, issues resolution and process improvements.
• Develop and maintain risk assessments, including business continuity plans and analytics in respect to customer service and quantitative benefits.
• Establish and conduct daily, weekly, monthly and quarterly performance management of distribution performance, and inventory accuracy in accordance with required service levels
Job Requirements
• Strong hands on people manager with strong decision making skills.
• Solid knowledge of 3PL Distribution service providers and ability to effectively manage their performance and cost structure
• Intimate working knowledge of Full Circle ERP and WMS systems.
• Working knowledge of inventory management skills such as cycle count processes
• Knowledge of Global Supply Chain and Logistics processes and best practices
• Advanced knowledge of Production, Sales Operations and Distribution Fulfillment in International, B2B and B2C channels
• Strong business, leadership, planning and organizing skills; including the ability to provide ideas to management, communicate value, gain approval and implement effectively
• Strong ability to work independently and effectively manages employees in a globally disbursed function.
• Able to mentor and grow talent, including delivering effective performance management messages to subordinates.
• Excellent communication, analytical and project management skills required.
• Ability to participate as a team-member as well as leader in a fast paced, team oriented environment.
• Use sound judgment in decision making with results driven orientation.
• Intermediate knowledge of Microsoft Office (Power Point, Word and Excel)
Qualifications • Minimum of 10 years’ experience in Operations, with 5 years of management experience
• 5 years in the management of outsourced distribution fulfillment operations
• B.A./B.S. in business or technical area required
Special Requirements • Expect approximately 4 weeks travel per year
EEO Stussy is an Equal Opportunity Employer