Under Armour:
Lead, Service Delivery, Corporate Services Job in Baltimore, VT
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Baltimore, VT
Full-time
About the job
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work. We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
Summary:
This is a great opportunity to join one of the most explosive growth companies in the world! We are investing in our systems and team today to support a much larger business in the future. The Lead, Service Delivery, Corporate Services will play a critical role working with UA Teammates and external partners to assist in implementation of and support for our current Talent Management systems as well as future initiatives designed to support our global growth for years to come. The right candidate will help guide our business to the next level through a combination of technology and process improvements while providing outstanding customer service.
Essential Duties and Responsibilities:
Investigate and resolve application functionality related issues and provide second level support and troubleshooting.
Perform system management pertaining to error logs and perform appropriate resolution.
Partner with vendor to solve issues and prioritize appropriately when needed.
Work with vendor on the quarterly releases and highlight new functionality to functional team. Work to implement any new quarterly features that bring benefit.
Analyze business requirements to determine and recommend solution design
Translate functional requirements to technical requirements
Analyze and determine potential impact on other modules ensuring cross functional communication and collaboration
Partner with functional team to scope enhancements and define requirements before prioritization.
Partner with functional team to deliver system enhancements and quarterly updates.
Test and validate any updates to Talent Management systems and modules.
Identify opportunities that can improve efficiencies of business processes.
Highlight/identify gaps in existing functionality and review requirements with stakeholders.
Develop and maintain system and process documentation; including but not limited to Standard Operating Procedures and End User Guides.
Support Super and End User community
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficient in Microsoft Office suite.
Experience working in a large-scale corporate environment.
Excellent organizational, verbal and written communication and the ability to present information in a clear, concise and complete manner.
Strong analytical skills related to business process and logic
Sense of urgency and accuracy.
Ability to work in a team environment, but also work effectively as an individual.
Ability to manage competing priorities in order to effectively deliver results.
Education and/or Experience:
Bachelor’s degree in Computer Science, Information Technology, or related field.
5-7 years Supporting Talent Management applications
Prior HR system implementation and administration (Successfactors, Taleo, Workday systems or similar)
Strong understanding of SuccessFactors Talent, compensation modules is a plus.
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work. We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
Summary:
This is a great opportunity to join one of the most explosive growth companies in the world! We are investing in our systems and team today to support a much larger business in the future. The Lead, Service Delivery, Corporate Services will play a critical role working with UA Teammates and external partners to assist in implementation of and support for our current Talent Management systems as well as future initiatives designed to support our global growth for years to come. The right candidate will help guide our business to the next level through a combination of technology and process improvements while providing outstanding customer service.
Essential Duties and Responsibilities:
Investigate and resolve application functionality related issues and provide second level support and troubleshooting.
Perform system management pertaining to error logs and perform appropriate resolution.
Partner with vendor to solve issues and prioritize appropriately when needed.
Work with vendor on the quarterly releases and highlight new functionality to functional team. Work to implement any new quarterly features that bring benefit.
Analyze business requirements to determine and recommend solution design
Translate functional requirements to technical requirements
Analyze and determine potential impact on other modules ensuring cross functional communication and collaboration
Partner with functional team to scope enhancements and define requirements before prioritization.
Partner with functional team to deliver system enhancements and quarterly updates.
Test and validate any updates to Talent Management systems and modules.
Identify opportunities that can improve efficiencies of business processes.
Highlight/identify gaps in existing functionality and review requirements with stakeholders.
Develop and maintain system and process documentation; including but not limited to Standard Operating Procedures and End User Guides.
Support Super and End User community
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficient in Microsoft Office suite.
Experience working in a large-scale corporate environment.
Excellent organizational, verbal and written communication and the ability to present information in a clear, concise and complete manner.
Strong analytical skills related to business process and logic
Sense of urgency and accuracy.
Ability to work in a team environment, but also work effectively as an individual.
Ability to manage competing priorities in order to effectively deliver results.
Education and/or Experience:
Bachelor’s degree in Computer Science, Information Technology, or related field.
5-7 years Supporting Talent Management applications
Prior HR system implementation and administration (Successfactors, Taleo, Workday systems or similar)
Strong understanding of SuccessFactors Talent, compensation modules is a plus.
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.