Sr. Manager, Service Delivery - Product Applications

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago
Job Description
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work. We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will.  Our goal is to Build A Great Team!  Will YOU…Protect This House?!
As Senior Manager, Service Delivery - Product Applications and part of the Product Technology Team you will drive development and support of Under Armour's full suite of product applications.  This includes but is not limited to applications used for PLM, Development, Sourcing, Merchandising, Design, 3D, and Materials Management.  The role is accountable for designing, building, pricing, and enhancing all product applications, as well as service delivery and support.
You will work closely with BRMs, IT Leadership, and Functional Area Leadership to understand the business outcomes of the service, and with architects, technology brokers, and external service providers to understand the underlying technologies and to develop the best possible suite of product applications.
You must have strong leadership, management, communication skills (verbal and written), strong interpersonal and organizational skills, flexibility, and the ability to quickly improvise.  This position requires working in a fast-paced environment supporting tremendous growth.
Essential Duties and Responsibilities include but are not limited to the following:
Single point of engagement for demand planning and demand management conversations with business partners around their needs for specific capabilities
Reviews business requests for system enhancements and undertakes cost evaluation, drives solution architecture discussions, and owns release planning
Meets with solutions architects to discuss impact of new technologies and the architecture roadmap
Partner with software vendors and functional BPOs/SMEs to develop technology solutions that will provide the desired business capabilities
Manages release cadence including requested enhancements, defects, and projects
Manage resource allocation for the Product Applications team ensuring the team is supporting critical initiatives and driving continuous delivery
Ensure all product applications are supported day-to-day including task and incident resolution - consistently strives to reduce incoming tasks and incidents
Manage relationships with technology vendors and third party development contractors
Guides continuous improvement efforts for product applications
Lead solution architecture and implementation for PLM systems
Developing annual budgets and forward projections (software, service contracts)
Partner with solution, domain, and enterprise architects to create and execute the strategy and roadmap for product applications
Work collaboratively with other IT Service Delivery Managers and IT Project Managers to ensure work required of the Product Applications team is understood and completed on-time and on-budget
Management Responsibilities
This role manages the Product Applications team made up of internal and external resources.
To perform this job successfully, and individual should demonstrate the following competencies:
Strong understanding of Product Lifecycle Management systems
Personnel development & management of at least 5 teammates
Familiarity with change management processes
Strong understanding of Agile development methodology
Ability to meet multiple deadlines and manage multiple ongoing projects
Ability to manage large IT budgets
Strong oral and written communication skills
Strong initiative, problem solving skills, and decision-making skills
Collaboration with IT and other departments on a global scale
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications listed below represent the knowledge, skills, and/or ability required.
Master's Degree, in IT-related field
Minimum 10 years of experience in an IT role
Minimum 5 years of experience with personnel management
Minimum 5 years of experience with vendor management
Minimum 5 years of experience with IT project management
Experience managing large IT budgets
ITIL foundations, Agile training, PMP or other industry certifications preferred
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.