Sr Lead, DTC IT Experience

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 2 days ago
Job Description
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work. We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will.  Our goal is to Build A Great Team!  Will YOU…Protect This House?!
As Global DTC IT Experience Lead you will be responsible for managing initiatives and projects that will be a key part of the in-store digital customer journey in cross-collaboration with multiple stakeholders and business partners across multiple regions.  You will also be identifying, creating, validating, and moving into production disruptive digital experiences and technologies that would enrich our athletes in store brand experience, while developing the accompanying business cases and ROI analysis.
Drive overall exploration, understanding and assessment of emerging DTC technologies
Identify key partners with global scalability and innovative mindset that provide services and products that are in alignment with our Brand Experience
Gather requirements from functional business partners and translate them into actionable items in our demand management process
Foster cross-functional collaboration to contribute to our digital strategy
Project Management
Lead the project management life cycle for new initiatives
Create business cases and ROI analysis and articulate them to key stakeholders
Communicate project status, identify risks and issues and provide feasible action course
Manage vendors and partners from selection and negotiation throughout project implementation
Responsible for executing and deploying the digital strategy and brand experience across our environments
Lead User experience prototypes and pilots including user journey mapping, interface design and  testing
Create and deliver actionable reports recapping pilot performance
Create and action upon vendor scorecards to assure QA and deliveries are meeting expectations
Service Management
Monitor the service delivery performance metrics to ensure SLAs are met
Initiate platform or infrastructure improvements within service the service catalog
Lead the service transition from project delivery to operations
Excellent problem solving skills – able to identify, analyze and propose solutions to various consumer, technical and business issues
True passion for innovation and customer service
Killer presentation skills: capable of planning, creating and delivering presentations to technical and nontechnical audiences as well as senior leadership
Deep understanding of end-to-end digital experiences, processes and platforms Expert knowledge of underlying processes and applications e.g. eCommerce, CRM, ERP, Omnichannel
Capable of understanding cultural and social differences and requirements of our athletes and tailor digital customer journeys based on them.
QUALIFICATIONS:10+ years of experience in IT / service delivery and management
8+ years of experience eCommerce / Omnichannel deployments.
Minimum 5 years of experience with vendor management
Proven experience in the deployment of innovative/emerging technologies in the DTC field
Proven experience working on a global environment.
Deep understanding of IT infrastructure technologies (cloud computing, VoIP, distributed networks, etc)
Strong analytical capabilities in terms of building business cases using industry data, consumer insights, and other data analytics.
Strong strategic thinker who can easily paint a vision within the organization.
Organized, entrepreneurial self-starter; able to identify what needs to get done, then willing and able to make it happen
Demonstrated cross-functional leadership; able to bring together and influence large senior-level cross-functional teams to insure opportunity success
Strong strategic thinker who can easily paint a vision within the organization.
Able to travel 20% of the time.
University major in Business-Computing related subject or comparable qualification
Languages:English: Fluent verbally and written
Mandarin: optional but highly desirable

PMP and/or ITIL certifications are preferred
CCNA or comparable networking certification is desired
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.  Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.