Under Armour:
North America Store Experience- Professional Job in Baltimore, VT
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Baltimore, VT
Full-time | Retail
About the job
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
Summary
The North America Store Experience- Professional is responsible for project management of all projects impacting the store experience in North America DTC stores. This role will lead, create and elevate all store experience initiatives across all channels to ensure a seamless customer and teammate experience.
Essential Duties and Responsibilities
Manage workflow of projects through understanding strategies, ensuring alignment, soliciting content from subject matter experts, editing, proofing and seeking approvals.
Develop innovative contests idea that drive business objectives
Implement the global UA rewards and recognition programs and partner with regions to support localization
Drive the creation of reporting including but not limited to Customer Experience Survey, Rewards and Recognition, field survey reporting
Solicits feedback on program impact and opportunity, and develops solutions for improvement
Develop communication for projects, ensuring content is relevant for different audiences
Solicits field feedback on program impact and opportunity, and develops solutions for improvement
Develops strong partnerships across functional areas including Marketing, HR and L&DUnderstand when to raise issues to leadership for further input and support.
Regularly report progress and process to leadership in HQ and field.
Measure the effectiveness of all experience initiatives including the customer experience survey and Omni Channel initiatives to drive accountability in store and at HQ.
Monitor and coordinate VIP relationships with category partners and store teams.
Partner with the customer service call center to streamline feedback from in store experiences.
Influence and consult all policies and procedures that impact Store Experience.
Coordinate with the Learning & Development team on all initiatives impacting the store teams.
Knowledge, skills & abilities
Excellent verbal and written communication skills with a strong attention to detail
Strong service mindset with the ability to provide a high level of service to internal and external customers
Strong customer focus; passion for providing a high level of service; anticipates customer needs and continuously searches for ways to increase customer satisfaction and improve processes.
Strong business acumen and knowledge of store workload, tools, and processes.
Ability to manage multiple projects concurrently, prioritizing as required
Proficiency in Microsoft Word, Excel, PowerPoint and Adobe InDesign preferred
Flexibility to manage competing priorities and shift focus as determined by changing needs of the business
Ability to deal with ambiguous situations and act quickly and decisively
Experience in using new and emerging technology
Experience in project management
Minimum experience
Four-year college degree preferred
1-2 years retail operations experience, with varying scope and responsibility
Proven ability to drive results through effective communications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Passion for the UA brand; must embody the UA culture and believe in the company spirit. Be an aspirational leader that represents Under Armour at all times.
Independent; self-starter; self-sufficient.
Strong interpersonal skills with the ability to build partnerships and have excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization.
Organized and detail oriented.
Creative thinker
Ability to travel domestically as needed.
Able to overcome adversity and deal with ambiguity.
Ability to listen and communicate with internal teams and outside vendors, consultants and contractors.
Flexibility to shift focus and priorities.
,
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At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
Summary
The North America Store Experience- Professional is responsible for project management of all projects impacting the store experience in North America DTC stores. This role will lead, create and elevate all store experience initiatives across all channels to ensure a seamless customer and teammate experience.
Essential Duties and Responsibilities
Manage workflow of projects through understanding strategies, ensuring alignment, soliciting content from subject matter experts, editing, proofing and seeking approvals.
Develop innovative contests idea that drive business objectives
Implement the global UA rewards and recognition programs and partner with regions to support localization
Drive the creation of reporting including but not limited to Customer Experience Survey, Rewards and Recognition, field survey reporting
Solicits feedback on program impact and opportunity, and develops solutions for improvement
Develop communication for projects, ensuring content is relevant for different audiences
Solicits field feedback on program impact and opportunity, and develops solutions for improvement
Develops strong partnerships across functional areas including Marketing, HR and L&DUnderstand when to raise issues to leadership for further input and support.
Regularly report progress and process to leadership in HQ and field.
Measure the effectiveness of all experience initiatives including the customer experience survey and Omni Channel initiatives to drive accountability in store and at HQ.
Monitor and coordinate VIP relationships with category partners and store teams.
Partner with the customer service call center to streamline feedback from in store experiences.
Influence and consult all policies and procedures that impact Store Experience.
Coordinate with the Learning & Development team on all initiatives impacting the store teams.
Knowledge, skills & abilities
Excellent verbal and written communication skills with a strong attention to detail
Strong service mindset with the ability to provide a high level of service to internal and external customers
Strong customer focus; passion for providing a high level of service; anticipates customer needs and continuously searches for ways to increase customer satisfaction and improve processes.
Strong business acumen and knowledge of store workload, tools, and processes.
Ability to manage multiple projects concurrently, prioritizing as required
Proficiency in Microsoft Word, Excel, PowerPoint and Adobe InDesign preferred
Flexibility to manage competing priorities and shift focus as determined by changing needs of the business
Ability to deal with ambiguous situations and act quickly and decisively
Experience in using new and emerging technology
Experience in project management
Minimum experience
Four-year college degree preferred
1-2 years retail operations experience, with varying scope and responsibility
Proven ability to drive results through effective communications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Passion for the UA brand; must embody the UA culture and believe in the company spirit. Be an aspirational leader that represents Under Armour at all times.
Independent; self-starter; self-sufficient.
Strong interpersonal skills with the ability to build partnerships and have excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization.
Organized and detail oriented.
Creative thinker
Ability to travel domestically as needed.
Able to overcome adversity and deal with ambiguity.
Ability to listen and communicate with internal teams and outside vendors, consultants and contractors.
Flexibility to shift focus and priorities.
,
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At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.