Under Armour:
Sr. Lead, Digital Retail Experience Job in Baltimore, VT
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Baltimore, VT
Full-time | Ecommerce
About the job
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
As the Sr. Lead of Digital Retail Experience you will be part of a new team spearheading the transformation of Under Armour's global retail fleet into a digital powerhouse by managing projects that provide a seamless, enjoyable, andelevatedcustomer experience for our athletes. You will work closely to support the exploration, development, and execution of a multi-year strategic roadmap to accelerate revenue growth, digital leadership, and excellent customer experience in our retail stores, tying together all aspects of our in store digital customer journey.
Spearhead cross functional collaboration across the organization to align teams on digital customer experience goals in alignment with global digital retail strategy.
Partner with e-commerce & connected fitness product management, delivery, engineering, enterprise architecture, IT, Store Design & Store Operations, Learning and Development, and Supply Chain teams to plan roadmaps, procure resources, establish timelines, and maintain deadlines.
Manage portfolio of projects with cross functional dependencies that share the same end goal and deadline with the ability to report project status, risks, mitigation plans, and budget spend across all projects and programs on a regular basis.
Work with internal teams to establish success KPI's for each digital initiative & ensure proper measurement & reporting of those KPI's.
Relentlessly push to understand customer needs and ensure customer is considered in all digital adoption, vendor selection, technology investment, prioritization and trade-off discussions.
Experience with omni-channel customer experience journeys and technologies, including Endless Aisle, Clienteling, Buy Online, Pick up in Store, Ship from Store, Ship to Store, and other omni-selling models.
Experience and understanding of omni-channel inventory and fulfillment best practices.
Assist with the development and execution of a global pilot program to deploy, test, iterate, and roll out new experiences to the retail fleet in order to gain fast-paced, measurable results.
Participate in investigative store visits, store survey development/results analysis, and define necessary process improvement/project initiation to drive improved customer and store associate experiences
Assist with the development of business cases including benefits and cost analysis and ROI.
Partner closely with Store Operations and Learning and Development teams to ensure new digital initiatives are rolled out and executed consistently within global processes and best practices.
Experience managing revenue driving projects across e-commerce, app, and retail channels – tying together and creating seamless & supporting experiences across user experiences.
Provide business requirements, scope of work, and necessary details in an effective and efficient way for execution from identifying and interfacing with functional business partners and translating cross functional requirements into actionable items in multiple demand management processes.
Ensure all solutions are geared towards customer experience improvement and/or teammate efficiency and productivity
Drive overall exploration, understanding and assessment of emerging DTC technologies
Identify key partners with global scalability and innovative mindset that provide services and products that are in alignment with our Brand Experience.
QUALIFICATIONS:
5-7 years managing e-commerce/IT projects in a retail environment
Minimum 3 years of experience with vendor management & experience with vendor analysis, selection, contract negotiation, and relationship management.
Experience working in an agile environment required
Experience developing project plans, schedules, and managing budgets required
Experience writing and developing requirements
Experience working on omni-channel programs/projects in a retail environment preferred
Experience working with global teams & willingness/ability to travel to global store locations and regional offices.
Capable of understanding cultural and social differences and requirements of our athletes and tailor digital customer journeys based on them.
Comfortable working within a highly matrix-driven, frequently changing organization, with great communication, and negotiation skills, and have a strong customer focus.
Establish and maintain an excellent working relationship with Under Armour internal partner teams.
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
As the Sr. Lead of Digital Retail Experience you will be part of a new team spearheading the transformation of Under Armour's global retail fleet into a digital powerhouse by managing projects that provide a seamless, enjoyable, andelevatedcustomer experience for our athletes. You will work closely to support the exploration, development, and execution of a multi-year strategic roadmap to accelerate revenue growth, digital leadership, and excellent customer experience in our retail stores, tying together all aspects of our in store digital customer journey.
Spearhead cross functional collaboration across the organization to align teams on digital customer experience goals in alignment with global digital retail strategy.
Partner with e-commerce & connected fitness product management, delivery, engineering, enterprise architecture, IT, Store Design & Store Operations, Learning and Development, and Supply Chain teams to plan roadmaps, procure resources, establish timelines, and maintain deadlines.
Manage portfolio of projects with cross functional dependencies that share the same end goal and deadline with the ability to report project status, risks, mitigation plans, and budget spend across all projects and programs on a regular basis.
Work with internal teams to establish success KPI's for each digital initiative & ensure proper measurement & reporting of those KPI's.
Relentlessly push to understand customer needs and ensure customer is considered in all digital adoption, vendor selection, technology investment, prioritization and trade-off discussions.
Experience with omni-channel customer experience journeys and technologies, including Endless Aisle, Clienteling, Buy Online, Pick up in Store, Ship from Store, Ship to Store, and other omni-selling models.
Experience and understanding of omni-channel inventory and fulfillment best practices.
Assist with the development and execution of a global pilot program to deploy, test, iterate, and roll out new experiences to the retail fleet in order to gain fast-paced, measurable results.
Participate in investigative store visits, store survey development/results analysis, and define necessary process improvement/project initiation to drive improved customer and store associate experiences
Assist with the development of business cases including benefits and cost analysis and ROI.
Partner closely with Store Operations and Learning and Development teams to ensure new digital initiatives are rolled out and executed consistently within global processes and best practices.
Experience managing revenue driving projects across e-commerce, app, and retail channels – tying together and creating seamless & supporting experiences across user experiences.
Provide business requirements, scope of work, and necessary details in an effective and efficient way for execution from identifying and interfacing with functional business partners and translating cross functional requirements into actionable items in multiple demand management processes.
Ensure all solutions are geared towards customer experience improvement and/or teammate efficiency and productivity
Drive overall exploration, understanding and assessment of emerging DTC technologies
Identify key partners with global scalability and innovative mindset that provide services and products that are in alignment with our Brand Experience.
QUALIFICATIONS:
5-7 years managing e-commerce/IT projects in a retail environment
Minimum 3 years of experience with vendor management & experience with vendor analysis, selection, contract negotiation, and relationship management.
Experience working in an agile environment required
Experience developing project plans, schedules, and managing budgets required
Experience writing and developing requirements
Experience working on omni-channel programs/projects in a retail environment preferred
Experience working with global teams & willingness/ability to travel to global store locations and regional offices.
Capable of understanding cultural and social differences and requirements of our athletes and tailor digital customer journeys based on them.
Comfortable working within a highly matrix-driven, frequently changing organization, with great communication, and negotiation skills, and have a strong customer focus.
Establish and maintain an excellent working relationship with Under Armour internal partner teams.
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.