Arc'teryx Equipment Inc.:
Customer Service Representative - U.S. Job in Ogden, BC
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Ogden, BC, CA (On-site)
Full-time
About the job
Job purpose: As a Customer Service Representative, you provide an exceptional experience for our consumers by offering expert product knowledge and an authentic, personalized service. You contribute to a dynamic, high performing team committed to both Customer Service and After-Sales support. You engage with our customers through multiple channels, demonstrating an ability to listen actively, communicate effectively and find positive solutions.
Key responsibilities and accountabilities:! You respond to customer contacts through multiple channels including phones, email, web reviews and Live Chat
! You acquire a detailed understanding of Arc’teryx Customer Service and After-Sales procedures, to answer inquiries regarding products, technical features, and repair
! You create return authorizations and facilitate assessments for items requiring product service
! You adhere to our service guidelines, ensuring communication is friendly, professional and authentic
! You manage customers’ expectations, resolving their requests, questions, and concerns, while analyzing situations to determine best use of resources
! You effectively manage work load with consideration of our department’s service level goals
! You pursue extensive knowledge of Arc’teryx products, past and present
! You identify opportunities for improving services and systems we use
! You take on other tasks as required
Additional experience, education and/or skills:! Required
! You have a knowledge of or experience using Arc’teryx products or other outdoor brand products
! You have highly effective verbal and written communication skills
! You are proactive and comfortable communicating with customers via phone and email
! You have strong organizational, interpersonal, and problem-solving skills
! You have a strong attention to detail, including accurate data and order entry skills
! You are proficient in Microsoft Office
! You are proactive in identifying the root cause of issues and developing solutions
! You remain highly flexible and adaptable when faced with ambiguity
! You are able to balance autonomy and collaboration
! You inspire breakthrough thinking and continuous improvement
! You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
! Your passion for your work is paralleled by your passion for getting outside and living it
! Assets
! You have the ability to speak a second language
! You have previous customer service or sales experience, preferably in outdoor retail or similar
! You have an interest, or involvement, in activities that we make products for
*Open to International applicants
Apply for this job
Key responsibilities and accountabilities:! You respond to customer contacts through multiple channels including phones, email, web reviews and Live Chat
! You acquire a detailed understanding of Arc’teryx Customer Service and After-Sales procedures, to answer inquiries regarding products, technical features, and repair
! You create return authorizations and facilitate assessments for items requiring product service
! You adhere to our service guidelines, ensuring communication is friendly, professional and authentic
! You manage customers’ expectations, resolving their requests, questions, and concerns, while analyzing situations to determine best use of resources
! You effectively manage work load with consideration of our department’s service level goals
! You pursue extensive knowledge of Arc’teryx products, past and present
! You identify opportunities for improving services and systems we use
! You take on other tasks as required
Additional experience, education and/or skills:! Required
! You have a knowledge of or experience using Arc’teryx products or other outdoor brand products
! You have highly effective verbal and written communication skills
! You are proactive and comfortable communicating with customers via phone and email
! You have strong organizational, interpersonal, and problem-solving skills
! You have a strong attention to detail, including accurate data and order entry skills
! You are proficient in Microsoft Office
! You are proactive in identifying the root cause of issues and developing solutions
! You remain highly flexible and adaptable when faced with ambiguity
! You are able to balance autonomy and collaboration
! You inspire breakthrough thinking and continuous improvement
! You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
! Your passion for your work is paralleled by your passion for getting outside and living it
! Assets
! You have the ability to speak a second language
! You have previous customer service or sales experience, preferably in outdoor retail or similar
! You have an interest, or involvement, in activities that we make products for
*Open to International applicants
Apply for this job