Dealer Service Representative for Norway, Denmark, Greenland

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 9 days ago
CEO Pledge

Job purpose:
⏵ As the Dealer Service Representative, you provide exceptional service to all customers, while being primarily responsible for providing sales and service support for Dealers and Territory Representatives.Key responsibilities and accountabilities:
⏵ You proactively manage the order book fulfillment process to ensure company’s financial goals are met
⏵ You support various departmental initiatives, including providing mentorship to new Dealer Service Representatives
⏵ You acquire intimate knowledge of Arc’teryx products and technologies
⏵ You acquire broad knowledge of service procedures across all customers (e.g. Consumer, Pro/Corporate, Employee)
⏵ You facilitate the process between dealers and our warranty and accounting departments
⏵ Respond professionally and promptly to all customer enquiries/requests (telephone, fax, email)
⏵ You identify opportunities for increasing sales (e.g. add-ons or up-sells)
⏵ You proactively assess customer needs and provide excellent service
⏵ You help to coordinate the timely delivery of orders
⏵ You provide support to sales representatives and work closely with the Nordics Sales Zone ManagerAdditional experience, education and/or skills (required):
⏵ You are a Norwegian native speaker
⏵ You have highly effective verbal and written communication skills
⏵ You are proactive and comfortable communicating with customers via phone, fax, email
⏵ You have strong organizational, interpersonal, and problem solving skills
⏵ You demonstrate attention to detail, including accurate data entry skills
⏵ You are proficient in Microsoft Office
⏵ You have the ability to work well independently and in a team
⏵ You are proactive in identifying the root cause of issues and developing solutions
⏵ You remain highly flexible and adaptable when faced with ambiguity
⏵ You effectively balance autonomy and collaboration
⏵ You inspire breakthrough thinking and continuous improvement
⏵ You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
⏵ Your passion for your work is paralleled by your passion for getting outside and living itAssets
⏵ You have the ability to speak additional Scandinavian languages
⏵ You have previous customer service or sales experience, preferably in outdoor retail or similar
⏵ You have knowledge of Arc’teryx productsApply for this job