Arc'teryx/Salomon Ogden Outlet- Product Guide

Arc'teryx Equipment Inc.

Multiple Locations

0 year(s)

Job Description
The Product Guide is expected to provide the highest level of customer service and deliver and unforgettable brand experience. The Product Guide takes an active role in educating customers and recommending product based on their needs, and does this in alignment with brand service and product knowledge training. The Product Guide will also support our store leadership team in additional tasks that support maintaining store standards and streamlining customer experience. Key responsibilities and accountabilities:• You deliver the brand experience and elevate customer care to best in class• You maintain an open and positive relationship with store management team, retail leadership, and any Arc’teryx brand representative. • You are a collaborative, dependable, and respectful role model; you communicate positively regarding store management and company strategies. • You share accurate and relevant product information to each individual customer with whom you interact• You are proficient at learning detailed information, and can seamlessly weave this information into customer interactions in a relevant way. • You accurately process payments for transactions, utilizing technology provided by the brand. • You support in maintaining store cleanliness and product layout• You provide feedback and suggestions in merchandising and in store experience to drive sales and elevate customer service• You perform regular cleaning tasks• You contribute to team efforts and attend all mandatory training and staff meetings• You work in conjunction with the Community Marketing Manager to execute store events • You support in maintaining store security• You communicate with customers on warranties, damaged, and defective goods in a timely manner• You protect company assets by following loss prevention procedures• You support in performing physical inventory counts, and follow all inventory procedures as communicated by the store leadership team• You maintain appropriate stock levels on the floor and in the stockroom• You perform additional duties as assigned by the Assistant Store Manager and Store ManagerAdditional experience, education and/or skills required:• You have a high school diploma or equivalent work experience• You have 2+ years of retail sales • You have the ability to follow directions • You are proactive in identifying the root cause of issues and developing solutions• You have excellent organizational skills, and are proficient in Excel and Word. • You are quick to adopt new technology that streamlines your work flow• You have outstanding oral and written communication skills, and a deep understanding of your impact • You are self-motivated, and enjoy problem solving• You have cash handling experience• You remain highly flexible and adaptable when faced with ambiguity• You effectively balance autonomy and collaboration• You inspire breakthrough thinking and continuous improvement• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is rightAssets:• Involvement or interest in activities for which we make product• Your passion for your work is paralleled by your passion for getting outside and living itApply for this job