Arc'teryx Equipment Inc.:
Product Guide (Part-Time) Job in Tulalip, BC

The Product Guide provides the highest level of guest service and store standards. In this role, the Product Guide takes an active role in educating guests and recommending product based on their needs and/or wants. Our goal is to deliver an unforgettable brand experience by hiring people who have a passion for our brands and core sports.  KEY TASKS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:Guest Service! Provide accurate information and education to guests! Instill in team members the importance of guest service! Use best judgment in all guest service matters to quickly resolve and address any guest complaints! Provide a superior level of prompt, efficient, and courteous guest service! Demonstrate the ability to learn detailed information about multiple brands and apply the knowledge to assist guests based on their needs! Accurately process payments by totaling purchases; processing cash, credit cards, and correctly operate the cash register system! Maintain store and product layout, provide suggestions for merchandising! Perform all regular cleaning activities and other tasks that are included on job assignments! Contribute to team efforts and attend all mandatory training meetings and PK sessions! Sell using the Arc’teryx Retail selling systemLeadership & Development! Maintain an open and positive relationship with Store Management team! Be collaborative, dependable, and respectful; communicate positively regarding store management and company strategies! Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly! Participate in store eventsOperations! Maintain store security including building security and cash handling! Communicate with guests on warranties, damaged and defective goods in a timely and accurate manner! Protect company assets by following loss prevention procedures! Perform physical inventory and follow all inventory procedures! Maintain store stock levels on the floor and in the stockroomLegal Compliance! Ensure that the store is in compliance with all State and Federal laws, including wage and hour, human rights and equal employment opportunities! Maintain safe working conditions for employees and guests. Resolve safety concerns quickly! Ensure store security from internal and external theft and know proper procedures for your state and per company guidelinesEmployee Conduct! It is the responsibility of every employee to contribute to a positive work environment through teamwork, cooperation, and professional interactions with co-workers, customers and vendors.Needed Skills (Language, IT, Technical, Functional, etc.)! High school diploma or equivalent! Deep knowledge (or desire to learn) of our brand and passion for the industry! Understanding (or desire to learn) of our core sports and products that we make! Benchmark guest service skills! 1-3 years retail sales experience! Excellent organizational skills! Accuracy and attention to detail! Outstanding oral and written communication skills! Self-motivated! Problem solving ability! Ability to effectively work with a team! Cash handling experience! Arc’teryx product use/knowledgeApply for this job