Nixon, Inc.:
Customer Service Representative Job in Encinitas, CA, CA
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Encinitas, CA, CA
Full-time | Customer Service, Retail
About the job
Nixon is in search of a CUSTOMER SERVICE REPRESENTATIVE to join the team in Carlsbad, CA.
At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create. We are proud of more than 15 years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multi-lingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big.
Are you ready to be part of this?
Nixon is currently looking for a Customer Service Representative to join the Nixon Customer Service team. We operate in a fast paced, fun, and high-growth environment. The right candidate will be customer service oriented, energetic, organized, and excited to be part of a team that is a leader in its industry.
ESSENTIAL FUNCTIONS //
• Manage a high volume of phone and digital inquiries (100+ daily).
• Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.
• Analyze and report customer call information to identify key business opportunities and maximize calls answered rate.
• Respond promptly and courteously to email and social media customer support responses.
• Provide excellent customer service with developed product knowledge information.
• Use strong problem solving skills to find creative solutions to customer issues.
• Support and effectively communicate Nixon’s warranty policy and repair service process to customers.
• Assist customers with technical support and provide solutions to service issues.
• Provide knowledge related to Nixon web site offerings and product availability.
• Report any web enhancement opportunities to the online team.
• Monitor the accuracy of transaction information related to sales orders, returns and service orders for efficient processing.
• Preserve sales order integrity by managing revisions and cancellations to ensure orders are ready for allocation by requested ship dates.
• Collaborate with transportation companies to help resolve shipment refusals and product delivery issues.
• Support and actively achieve department KPIs
• Be a brand advocate.
• Cover front reception area as needed.
At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create. We are proud of more than 15 years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multi-lingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big.
Are you ready to be part of this?
Nixon is currently looking for a Customer Service Representative to join the Nixon Customer Service team. We operate in a fast paced, fun, and high-growth environment. The right candidate will be customer service oriented, energetic, organized, and excited to be part of a team that is a leader in its industry.
ESSENTIAL FUNCTIONS //
• Manage a high volume of phone and digital inquiries (100+ daily).
• Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.
• Analyze and report customer call information to identify key business opportunities and maximize calls answered rate.
• Respond promptly and courteously to email and social media customer support responses.
• Provide excellent customer service with developed product knowledge information.
• Use strong problem solving skills to find creative solutions to customer issues.
• Support and effectively communicate Nixon’s warranty policy and repair service process to customers.
• Assist customers with technical support and provide solutions to service issues.
• Provide knowledge related to Nixon web site offerings and product availability.
• Report any web enhancement opportunities to the online team.
• Monitor the accuracy of transaction information related to sales orders, returns and service orders for efficient processing.
• Preserve sales order integrity by managing revisions and cancellations to ensure orders are ready for allocation by requested ship dates.
• Collaborate with transportation companies to help resolve shipment refusals and product delivery issues.
• Support and actively achieve department KPIs
• Be a brand advocate.
• Cover front reception area as needed.