Mammoth Resorts
Date Posted: 6/20/2017

Call Center Workforce Manager - Mammoth Mountain

  • Company: Mammoth Resorts
  • Country/State:Multiple Locations
  • Location: Mammoth Lakes or Big Bear Lakes
  • Required Exp: 2 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

The primary objective of this role is to improve call handling performance by maximizing agent availability thorough call analysis, skill based routing, agent scheduling and scripting.

This position will schedule staff, and manage call handling.

Prefer incumbent be located in either Mammoth or Big Bear, can discuss location elsewhere in California.

Job Requirements
* Bachelor's Degree or better with a proven track record in a related industry, or commensurate experience.
* Minimum two years experience with workforce/call center traffic management.
* Minimum two years experience in resort and/or travel industry.
* Must have extensive knowledge of InContact or similar telephony system. Understanding of Visual One, Sirius, Apollo Travel Agency Software are a plus.
* Excellent written and verbal communication skills, ability to work with a variety of people in various roles in the company and internal and external clients.
* Proficiency in Microsoft Office (Excel, Word, and Outlook) required.
Offers of employment may be contingent upon successful completion of a background investigation.

Job Requirements

Perks

People

Max Guy

Sales Coordinator
Mammoth Resorts

Lindsey Rich

HR Assistant and Recruiter
Mammoth Resorts

James Sullivan

Director of Digital
Mammoth Resorts

Lee Stockwell

Creative Art Director
Mammoth Resorts
Date Posted: 6/20/2017

Call Center Workforce Manager - Mammoth Mountain

  • Company: Mammoth Resorts
  • Country:United States
  • Location:Mammoth Lakes or Big Bear Lakes
  • Required Exp:2 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

The primary objective of this role is to improve call handling performance by maximizing agent availability thorough call analysis, skill based routing, agent scheduling and scripting.

This position will schedule staff, and manage call handling.

Prefer incumbent be located in either Mammoth or Big Bear, can discuss location elsewhere in California.

Job Requirements
* Bachelor's Degree or better with a proven track record in a related industry, or commensurate experience.
* Minimum two years experience with workforce/call center traffic management.
* Minimum two years experience in resort and/or travel industry.
* Must have extensive knowledge of InContact or similar telephony system. Understanding of Visual One, Sirius, Apollo Travel Agency Software are a plus.
* Excellent written and verbal communication skills, ability to work with a variety of people in various roles in the company and internal and external clients.
* Proficiency in Microsoft Office (Excel, Word, and Outlook) required.
Offers of employment may be contingent upon successful completion of a background investigation.

Job Requirements

Perks

Date Posted: 6/20/2017

Call Center Workforce Manager - Mammoth Mountain

  • Company: Mammoth Resorts
  • Country:United States
  • Location:Mammoth Lakes or Big Bear Lakes
  • Required Exp:2 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available