eCommerce and Wholesale Lead

Sausalito, Remote Office Okay California
Required Experience: 2 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 2 days ago

Carve Designs is a beach inspired brand that designs and sells Swim, Active and Lifestyle clothing for women. We are based in Sausalito, California and sell to specialty retailers around the country. We have an energetic, yet relaxed work environment and are looking for someone to join our team to support our Sales Division. This person must be:

- Self-Motivated + Hard-working
- Detail-Oriented
- Self starter
- Positive Attitude
- Solution Driven
- Patient
- Personable
- Adaptable
- Articulate

The eCommerce and Wholesale Customer Service Lead will interact with our direct customers and wholesale sales team providing information in response to product inquiries, orders, shipping and returns. Job Responsibilities include but, are not limited to:

- Manage all aspects of orders from order entry to customer receipt
- Track and resolve shipping errors with carrier and warehouse
- Answer high volume email, chats and phone calls
- Provide consistent superior service to all customers
- Handles complaints and provides appropriate solutions to ensure resolution
- Provide customer QC feedback to Design and Management team
- Support and assist Carve Sales and Internal Team
- Develop a knowledge of products offered to ultimately increase sales
- Show a sense of urgency and contribute to team effort by accomplishing related tasks as needed
- Assist Sales Director with distribution of Rep Samples and other product when necessary
- Periodic travel required to attend trade shows, sales meetings or customer visits



Salary is based on experience.

We offer a competitive benefit and compensation package including paid vacation, paid holidays, product discounts, and a casual but professional work environment. We're also determined to find the best possible fit for this position and are open to you working from a remote location.

Please submit resume through Malakye or by email to:
Allison Millenacker: allison@carvedesigns.com and customerservice@carvedesigns.com.

Please state “eCommerce and Wholesale Lead” in the subject of your email.
Skills must include:

- Strong project management and organizational skills
- Proficient with CRM systems (order processing and inventory management)
- At least 1 year of work experience in an order management or customer service role
- Proficient in spoken and written English
- Bachelor’s degree
- Ability to multi task, prioritize and manage time effectively
- Computer proficiency in Microsoft Office Programs is a MUST
- Must be able to lift 30-50 lbs and sit for an extended period of time
- NetSuite, Shopify, NuOrder and Zendesk experience a plus
Work with really fun people.