Customer Service: Ecommerce and Wholesale

Carve Designs

REMOTE California

2 year(s)

Job Description
Founded in 2003 Carve Designs is a beach-inspired brand that designs and sells Swim, Active, and Lifestyle clothing for women. We are based in Sausalito, California, and sell to specialty retailers around the country. We have an energetic, yet relaxed work environment and are looking for someone to join our Customer Service team to support our wholesale and e-commerce business. This position is remote.

The primary responsibility is to provide excellent customer service for our Wholesale Accounts and our Ecommerce customers. Specific responsibilities of this person include:
- Answer high volume email, chats, and phones
- Assist Sales Reps
- Manage all aspects of retail and direct customer orders from order entry to shipping
- Track and resolve shipping errors with carrier and warehouse
- Develop knowledge of products offered to ultimately increase sales
- Show a sense of urgency and demonstrate accuracy, efficiency, and courtesy

We are looking for someone who is:
- Motivated + Hard-working
- Detail-Oriented
- Do-it-yourself attitude
- Positive Attitude
- Patient
- Personable
- Adaptable
- Articulate

Salary is based on experience.

We offer a competitive benefit and compensation package including paid vacation, paid holidays, product discounts, and a casual but professional work environment.

Interested persons should email Allison Millenacker: [email protected] Please state “Customer Service Representative” in the subject of your email.
Skills must include:
- Strong project management and organizational skills
- Proficient in spoken and written English
- Bachelor’s degree
- Proficient with CRM systems (order processing and inventory management)
- Ability to multi-task, prioritize and manage time effectively
- Computer proficiency in Microsoft Office Programs is a MUST
- At least 2 years of work experience in order management or customer service role
- Must be able to lift 30-50 lbs.
- Periodic travel to attend trade shows, sales meetings, or customer visits
- NetSuite, Shopify, and Zendesk experience a plus
Have Fun. Clothing Allowance.