Ecommerce Customer Service Representative (REMOTE)

Carve Designs

REMOTE California

1 year(s)

Job Description
Carve Designs is a rapidly growing beach lifestyle brand determined to push the boundaries to prove that function can be fashionable and empowering, we strive to make everyone feel confident in our swimwear and clothing regardless of the shape of their bodies, color of their skin, or age.

We are looking for a bright and energetic person to join our customer service team and provide exceptional and passionate customer service for our direct customers.

This person must be:
• Motivated + Hard-working
• Detail-Oriented
• Positive
• Patient
• Personable
• Adaptable
• Extremely Flexible
• Humble

The Customer Service Representative will interact directly with our customers providing information in response to product inquiries, orders, shipping and returns.

Primary Responsibilities:
• Manage all aspects of orders from order processing to customer receipt
• Track and resolve shipping errors with carrier and warehouse
• Answer high volume email, chat and phone calls
• Provide consistent superior service to all customers
• Handles complaints and provides appropriate solutions to ensure resolution
• Provide customer QC feedback to Design and Management team
• Support and assist Carve Sales and Internal Team
• Develop knowledge of products offered to ultimately increase sales
• Show a sense of urgency and contribute to team effort by accomplishing related tasks as needed
• Strong project management and organizational skills
• Computer proficiency in Microsoft Office Programs is a MUST
• 1-2 years of work experience in order management, retail or related customer service role
• Knowledge of Netsuite a plus
• Knowledge of Shopify a plus
• Knowledge of Zendesk a plus
• Salaried Position with paid holidays and vacation time
• Competitive Benefits package including Health/Dental/Vision
• Generous Clothing Allowance and Discount
• 401K Savings Plan