Digital Commerce Lead - Consumer & Marketplace and Marketing Technology

Nike, Inc.

Singapore, Singapore, Singapore


0 year(s)
Full-Time
N/A


Job Description
WHO WE ARE LOOKING FOR:

Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a leader with the functional and technical expertise that can execute the delivery and support of Digital Commerce Technology into Nike Southeast Asia & India and Pacific territories.

As a key member in the Consumer & Marketplace and Marketing Technology function, you will be the expert of the territory, driving digital commerce and marketplace partnerships according to the local market and business needs and be able to translate those insights into technical requirements for both local and global technology solutions working closely with the Geo Technical Product and Engineering organizations. Core to this role is the understanding of the global technology platform strategy and the criticality of aligning to the principles of customizing / extending global platforms into territories and/ or providing alternative technology solutions aligned with geo and global platform owners strategy.

Managing the digital commerce and partnership application catalog for local and legacy technology solutions and environments as well as managing vendor relationships is a critical component of this role and working to drive towards global platforms and capabilities as well as proper operational management will be keys to the success of this role.

Critical to this role is understanding the end to end Lifecyle of the digital products and partner platforms, obsessing how products are performing in production and working closely with our Technical Operations organization as well as product owners to obsess incident and problem trends impacting our consumers and athletes.

Lastly, in this role, you will actively participate in the intake of new ideas and asks from our business partners in territory, helping to assess them against strategic objectives, priorities, and resource capacity. In addition, as digital commerce technology solutions are delivered, you will be critical to assessing and determining the delivery and transition approach as well as last mile technical implementation to the respective markets till the successful handover to business and support teams.

KEY COMPETENCIES:

• Leadership: Be a subject matter expert in the digital commerce space and provide required thought technical leadership, delivering solutions and supporting the marketplace units in territories.
• Accountability: Comfortable with ambiguity, change and the ability to provide ongoing thought leadership
• Functional planning: Capable to support the development key strategic initiatives, functional alignment and planning, and technical asks, as well as ability to translate them to be communicated to different critical audiences.
• Product strategy, roadmap and requirement planning: Ability to take business outcomes and data and convert them into functional and non-functional product requirements
• Product Management

- For local and legacy solutions the ability to oversee E2E product lifecycles for a product grouping, from strategy (innovate, generate ideas, justify investments) to launch (execution, integration, sequencing), operating in-life (track performance, fix issues), managing end-of-life and measurement including integration, sequencing, and stitching across all levels. Technology solutioning: ability to drive technical solutioning in partnership with engineering.

- For global solutions, you must be able to work with Geo Technical Product and engineering organization to infuse market specific nuances into solution requirements
• Cross-functional and stakeholder management: Ability to develop cross-functional knowledge to influence and communicate with stakeholders across functions. Collaborate with stakeholders to define system functional requirements and translate them into technical requirements for development. Manage effective communication and stakeholder expectations
• Project and Change Management

- Ability to lead and manage complex project to ensure that the project KPIs are effectively tracked and delivered and met to the project objectives.- Close collaboration across technical and business teams to efficiently deliver the activation and transition of technologies in territories.
• Functional depth:

• Digital commerce and marketplace experience dealing with country specific fiscal, legal, and other compliance related requirements including;

- Digital Commerce (.com and App): search, browse, buy, transactions, post purchase, payments, reporting and familiar with downstream activities- Online to Offline Strategy (O2O)- Connected marketplace and inventory- 3rd party digital partnerships

WHAT WILL YOU WORK ON?

KEY RESPONSIBILITIES:

You will have the following key competencies to excel in following competencies:


Lead Consumer & Marketplace (C&M) - Digital Commerce work for the territory, delivering and operationalizing best in class consumer and member capabilities in partnership with technical product, engineering, program and tech ops teams • A proven track record of successfully collaborating with technical and support teams and effectively interfacing with cross functional business teams
• Proactively participate in the engagement with the territory marketplace and O2O teams
• Elevate the Territory requirements to the Geo Team
• Provide effective communications to inform and manage stakeholder’s expectation.
• Partner closely with technology operations team(s) in the prioritization, escalation, and resolution of incident trends and problems.
• Contribute in regular meetings to communicate project/operational statuses, identify any potential bottlenecks, and continuously manage expectations
• Ensure Territory to Geo alignment on strategy, in sync execution of priorities, and accountability to manage change
• Serve as a point of contact back to Geography technical product team(s)
• Ensure products in territory have established expected outcomes, KPI’s and the ability to be measured
• Partner Technical Product, Portfolio and program teammates in territory and geography to create relevant budget/financial commitments during planning cycles, budget preparation and review and calculating returns on investment