Nike, Inc.:
Analista Funcional SAP Job in Olivos, Buenos Aires, Argentina, VT

The Functional Analyst participates in IT projects related to transformational changes and continuous improvements of the financial process (General accounting, Accounts receivables, Accounts payables, Treasury and bank accounting), providing solutions to business requirements. As part of its role, the job requires close contact with the Financial area for all business units, working in partnership in order to continuously improve the processes and operations.

Key Tasks and Responsibilities:Solution Design and Development

*
Understand business requirements in close cooperation with the Business Partners
*
Conduct meetings and workshops to detail business requirements, building up Functional Specification
*
Define solutions to address the business requirements
*
Work in close cooperation with the Solutions vendor to guarantee the defined solutions are fully aligned with the business requirements
*
Coordinate end to end testing to be performed by the business
*
Generate and maintain documentation

Level 1 Business Support

*
Logs, tracks, resolves, and closes service requests to the customer’s satisfaction.
*
Provides additional SAP support for troubleshooting issues, handling user inquiries, and answering how-to questions
*
Provide updates and status information on the progress of work, escalating as appropriate
*
Ensure service level agreements are reached
*
Work with Level 2 Support team to resolve complex issues until the problem is fixed.
*
Manage Service Now, create reports, dashboard follow incidents.
Project Management

* Manage IT projects assuring the project is delivered on time with the required quality and cost
* Communicate project status to stakeholders
* Lead IT consultants and analysts for system implementation and process optimization projects
* Manage and follow projects through Jira.
* Manage Jira, create reports, dashboard.
* Manage Confluence, create reports, dashboard.