Nike, Inc.:
GOAL-Sr. Customer Service Manager Job in Shanghai, Shanghai, China Mainland, VT
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Shanghai, Shanghai, China Mainland, VT
Full-time
About the job
Job Responsibility:
• Manage account or internal order book to ensure data entry accuracy and on time
• Partner with Account Management team to understand the customer needs, play as a key window to connect with supply chain team to fulfill the customer demand to support business sustainable growth
• Track the progress on the order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate
• Manage the customer return and complaints to ensure customer satisfaction. Act as a front window to communicate the products related issue and co-ordinate the internal resolution.
• Co-ordinate needs from multiple channels for order allocation against ATP and high heat products
• Develop a high performing Customer Service team by hiring top talent, setting clear goals, maximizing development opportunities and driving performance management
• Proactively address issues through problem-solving, collaboration, and escalation.
• Be the owner of SAP system enhancements related to OTC, coordinate testing and training.
• Drive continuous process improvements within the team and contribute to key Supply Chain projects.
• Manage account or internal order book to ensure data entry accuracy and on time
• Partner with Account Management team to understand the customer needs, play as a key window to connect with supply chain team to fulfill the customer demand to support business sustainable growth
• Track the progress on the order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate
• Manage the customer return and complaints to ensure customer satisfaction. Act as a front window to communicate the products related issue and co-ordinate the internal resolution.
• Co-ordinate needs from multiple channels for order allocation against ATP and high heat products
• Develop a high performing Customer Service team by hiring top talent, setting clear goals, maximizing development opportunities and driving performance management
• Proactively address issues through problem-solving, collaboration, and escalation.
• Be the owner of SAP system enhancements related to OTC, coordinate testing and training.
• Drive continuous process improvements within the team and contribute to key Supply Chain projects.