Nike, Inc.:
Infrastructure and End User Support Specialist Job in Melbourne, Victoria, Australia, VT
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Melbourne, Victoria, Australia, VT
Full-time | Information Technology
About the job
WHO WE ARE LOOKING FOR:
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a specialist with the functional and technical expertise that can be a proactive contributor within Technical Operations (TechOps) in SEA&I/Pacific
We are looking for a seasoned professional who has experience in supporting enterprise level infrastructure and software related platforms and technologies as well as local solutions to meet specific market needs. You will have a proven track record of modernisation initiatives focused on both cloud and digital services, evolving engineering tools and automation capabilities to drive speed and efficiency.
This role has support responsibility for all operational software, systems and infrastructure related matters, across business units, including but not limited to Corporate Functions, Consumer and Marketplace (Nike Direct Digital), Retail, Marketing and End Users. This professional will work in close partnership with other Technology functions in the delivery of new or enhanced systems and services to Nike Members, Customers and Athletes.
Extensive experience in service delivery management through management of programs will be critical along with correcting reliability, issues, tracking process and KPI’s, managing budgets and holding teams and vendors accountable.
Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Exceptional people leadership and communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a specialist with the functional and technical expertise that can be a proactive contributor within Technical Operations (TechOps) in SEA&I/Pacific
We are looking for a seasoned professional who has experience in supporting enterprise level infrastructure and software related platforms and technologies as well as local solutions to meet specific market needs. You will have a proven track record of modernisation initiatives focused on both cloud and digital services, evolving engineering tools and automation capabilities to drive speed and efficiency.
This role has support responsibility for all operational software, systems and infrastructure related matters, across business units, including but not limited to Corporate Functions, Consumer and Marketplace (Nike Direct Digital), Retail, Marketing and End Users. This professional will work in close partnership with other Technology functions in the delivery of new or enhanced systems and services to Nike Members, Customers and Athletes.
Extensive experience in service delivery management through management of programs will be critical along with correcting reliability, issues, tracking process and KPI’s, managing budgets and holding teams and vendors accountable.
Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Exceptional people leadership and communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.