NA Loss Prevention Director
- Nike, Inc.
- United States
- 0 year(s)
- Not Available
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.
DescriptionAs the Director of North America Digital Risk & Control, you will provide leadership for payment risk mitigation in our digital business including fraud risk management. You will be responsible for ensuring our resources and capabilities are properly aligned to the execution of key priorities, as you develop and implement ecommerce risk management strategies to appropriate tolerance levels based on advanced data analytics and trends. You will maintain industry knowledge of ecommerce payment risk trends, performance drivers and the latest developments in fraud protection tools and make recommendations for necessary investments in fraud prevention solutions and strategies in our digital business. You will manage a team of professionals to detect and resolve payment risks which include card not present fraud, internal policy violations and many others. Your team will develop and track key metrics, analyze performance to industry standards and communicate the results. You will help to shape the importance of analytics to instill the importance of data driven-decisions as a key component of success. You will develop and maintain a strategy for facilitating support and communication within the team and for external stakeholders. Your team will be responsible for assessing the current state of effectiveness, adoption and sustainability of our current programs, and recommending improvements in line with the strategy. You will bring strong financial acumen and be responsible for the financial planning and budget commitments, as well as the volume-based methodologies within each function. You will serve as the primary point of contact for North America Digital Risk & Control, helping to illustrate the value of brand protection and risk within the consumer experience. The role requires a self-starter, with the tenacity to move ideas into action, and possess the needed strength of working closely with various stakeholders to ensure transparency and connectivity. Additionally, this role requires a leader with a strong combination of analytical, leadership and communication skills.You will be part of the Nike Direct Retail Operations Risk & Control organization, while working closely with the digital commerce teams and many other teams across Nike Direct. Roles & ResponsibilitiesDevelop, lead and manage a multi-functional Digital Risk & Control team of varying skillsets and tenure including order reviewers and chargeback analysts.
Provide direction and support to ensure team are meeting performance expectations and have the proper coaching and tools to be successful. Create and manage North America specific strategy including roadmap, resource planning and budgeting.
Support and lead in aligning risk and control strategies across key partners – Supply Chain/ Finance/ Payment Operations/ Legal/ Internal Audit/ Law Enforcement/Security/ Retail Loss Prevention.
Maintain knowledge of ecommerce risk trends, schemes, performance drivers, mitigation tools and payment policies. Understand impacts to Nike’s business and recommend solutions.
Implement and maintain capabilities and processes. Manage Risk mitigation processes for emerging trends and behaviors via rule analytics and models through third party and/or data science.
Monitor existing metrics and partner with internal and external teams to identify process and system improvement opportunities.
Create and utilize intake process to ensure clear expectations and work back commitments with all business partners are met.
Respond to escalated risk issues, industry risk alerts, bank alerts and consumer alerts.
Act as ecommerce payment fraud subject management expert for all business partners.
Participate in industry trade groups. Foster merchant network partnerships.
Provide and articulate business case analysis/modeling for process and capability improvements.
Understand the vision, direction and culture of Nike Digital Risk & Control.
QualificationsBachelor's degree in Business, Finance, Economics, or experience in a related field highly preferred
5 years of leadership experience with proven ability to set strategic direction and lead teams though high-profile projects.
5 years of experience in retail/or e-commerce payment fraud risk required.
3 years of experience in broad-based business analytics roles including application of business insights and development of high-impact management and operational reporting.
Advanced PowerPoint skills required. Mac/ Keynote skills highly required.
Strong financial and business acumen required.
Proven ability to turn data into visualized, actionable analysis and metrics – craft a compelling story using data.
Strong oral, written and presentation skills combined with the ability to articulate complex business concepts.
Proven ability to create and operationalize payment fraud strategies
Prior experience presenting and communicating to all levels of leadership within an organization.
Demonstrates patience, integrity and the ability to negotiate effectively and network with internal and external contacts.
Ability to effectively manage time, and individually prioritize tasks of competing priority.
Self-disciplined, diligent, proactive and detail oriented.
Ability to work independently and cooperatively in a diverse group.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00400637