Client Computing Engineer
- Nike, Inc.
- United States
- 0 year(s)
- Not Available
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Technology is responsible for making the world’s largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
Description•Provide L2 operational support for the services under Client Computing, which include, but not limited to, Citrix XenApp, VMware Horizon, SharePoint, Exchange, Office 365 •Monitor email and ticketing system for incidents/issues, with the goal to meet or exceed defined SLA•Provide end user support and training, and maintain accuracy of knowledge base articles•Analyze situations and problems to determine resolution options and to identify root cause•Provide support for troubleshooting of user access, connectivity, profiles, permissions, printing, system availability, and performance, and provide end-user education•Responsible for following change control procedures to plan/test/implement infrastructure and application changes in coordination with business partners•Work with other cross functional teams to support projects and initiatives, and to assure knowledge transfer for new systems•Respond to off-hours support escalations, and participate in on-call on a rotational basisPreferred Skills:•Familiar with batch automation and scripting in PowerShell and/or VBS•Experience supporting SharePoint or Exchange•Experience with AWS or Azure•Degree in Computer Science, Engineering, Mathematics, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency•Experience with Zero and/or Thin Client technologies (e.g. WYSE)•Experience with any of the following: SQL, Bomgar, Crashplan, Box, Bluejeans, JabberQualifications•Minimum of 3 years combined experience supporting Citrix XenApp/XenDesktop and/or VMware Horizon•Experience supporting Windows Client (7/10) and Server (2008 or later) OSes•Must be a team player – friendly, communicative, open, honest, thoughtful and committed. Must work cooperatively with others, sharing ideas and collaborating and ultimately putting team goals first•Must be self-motivated, detailed oriented, and able to work independently with little supervision•Able to respond to high-pressure situations in a methodical way and to prioritize work effectively•Strong written, oral, and interpersonal communication skills, with strong client service focus •Ability to present ideas in business-friendly and user-friendly language, appropriate to both technical and non-technical audiences •Develop strong working relationships with internal Tech teams, Help Desk, and various application development groups•Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software as well as network issues•Experience working in a multicultural Enterprise environment with teams in different countries•Proven experience utilizing enterprise level virtualization technologies such as VMware and Hyper-V•Strong willingness to learn constantly, adapt to latest technologies, and take on new challenges•Experience with Active Directory, Group Policies, TS/RDS •Knowledgeable with network troubleshooting & network services, protocols & technologies (e.g. DNS, DHCP, VLANs, routing, subnets, etc.) NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00383905