Digital Ops Service Delivery Manager
- Nike, Inc.
- United States
- 0 year(s)
- Not Available
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Technology is responsible for making the world’s largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
DescriptionAs the Digital Ops Service Delivery Manager –Technology, you will be directly responsible for execution and oversight of a portfolio of services that support Global Digital Operations for Nike.com. You will be the point person working with global technical operations teams, project management, and transition management to ensure effective and efficient service delivery across the organization. The ability to leverage your experience in planning, organization, and meeting facilitation, as well as work across the global organization will be critical to your success. Other responsibilities include continuous process improvement and will require you to have a solid background in Retail/Commerce operations or similar. Other duties:•Provide operational oversight to the team and ensures alignment with organizational governance, goals, and strategy•Provide coaching to Site Reliability Engineers•Serve as Service Restoration Lead on Critical Incidents•Ensure Key Performance Indicators (KPIs) are measured and reported consistently•Review and approve Change Requests•Review and approve requests for support of new services•Hire and onboard team members•Advise on and implement Service Management process changes•Serve as escalation point for all Commerce issues•Assist with issue, risk, and resource management•Responsible for ensuring Service Level Agreements are met•Manage relationships with teams and stakeholders across geographies•Participating in AAR (After Action Review) meetings for critical incidents•Experience in AWS applications, and other cloud technologiesQualificationsWhat we’re looking for:•Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; 2 additional years of experience in lieu of a degree•6 years of professional experience with at least 2 years of directly relevant work experience•Experience in operational roles such as analyst, service delivery team member, or production support leadership•Exceptional written and verbal communication, interacting with Senior leadership•Proven experience in a problem management process, defining root cause and leading after action reviews•Experience working in an Agile, SCRUM or Project Management Organization preferred•Expertise in RESTful Web Services is a plus•Ability to travel globally 5% annually•Advanced skills in Microsoft Excel, Word, and PowerPoint NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00397163