Date Posted: 8/20/2018

Lead Product Manager, Communications- Nike Digital Engineering


  • Nike, Inc.
  • United States
  • Oregon
  • Beaverton
  • 0 year(s)
  • Full-Time
  • Not Available
Job Description

Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
DescriptionAre you a driven, self-motivated person who wants the challenge of providing a high-quality customer service experience, while at the same time leveraging technology and best practices to reduce customer service costs, driven revenue and maximize quality? If so, we have the job for you. As a Digital Product Owner in the Consumer Services - Technology Space, you will work with key business stakeholders and our engineering teams to drive requirements, support QA and ensure a smooth delivery of new capabilities across our Athlete tools and customer facing experiences. Primary Job ResponsibilitiesThe successful candidate will own the daily management and ongoing evolution and deployments of the Consumer Services Voice and Text Based Communications strategy. This includes gathering, consolidating, evaluating, and prioritizing business requirements from the supported programs in order to define and drive the implementation of specific changes and projects. The primary focus is on our Chat, SMS, In-App. Communications environments, and voice environments. Are you a driven, self-motivated person who wants the challenge of providing a high-quality customer service experience, while at the same time leveraging technology and best practices to reduce customer service costs, driven revenue and maximize quality? If so, we have the job for you. As a Digital Product Owner in the Consumer Services - Technology Space, you will work with key business stakeholders and our engineering teams to drive requirements, support QA and ensure a smooth delivery of new capabilities across our Athlete tools and customer facing experiences. Primary Job ResponsibilitiesThe successful candidate will own the daily management and ongoing evolution and deployments of the Consumer Services Messaging Communications strategy. This includes gathering, consolidating, evaluating, and prioritizing business requirements from the supported programs in order to define and drive the implementation of specific changes and projects. The primary focus is on our Chat, SMS, In-App. Communications environments. Specific Responsibilities: •Develop and drive execution of a multi-year execution strategy.•Deliver creation of requirements and specifications for both existing and new products •Work closely with the engineering and functional leads and other stakeholders to build and maintain the product functionality backlog •Create and document user stories for implementation•Ensure that the Product Backlog is constantly prioritized to ensure the delivery of features with the maximum business value •Participate in team planning meetings and provide continuous advice, clarification and guidance during the execution of each Sprint•Inspect, accept or reject completed work from the development Sprint •Demonstrate completed product functionality to the internal stakeholders at the completion of each Sprint •Deep experience in user-centered design methods, including user research and synthesis, exploration, storytelling, detailed design, user testing and prototyping•Be a visible leader within development, documentation, and testing •Manage the whole product delivery to ensure an on-target, high quality, and timely release •Work with customers, support, and other outside influencers to ensure a well-rounded understanding of product needs is being properly considered within the product backlog •Work with Portfolio Management and other internal groups to ensure the product functionality and delivery window is aligned with the overall corporate strategies and goals •Understand Portfolio management within an Agile delivery model •Maintain in-depth knowledge of Solution offerings, components and support for business model development QualificationsDevelop and drive execution of a multi-year execution strategy.
Creation of requirements and specifications for both existing and new products 
Work closely with the engineering and functional leads and other stakeholders to build and maintain the product functionality backlog 
Create and document user stories for implementation
Ensure that the Product Backlog is constantly prioritized to ensure the delivery of features with the maximum business value 
Participate in team planning meetings and provide continuous advice, clarification and guidance during the execution of each Sprint
Inspect, accept or reject completed work from the development Sprint 
Demonstrate completed product functionality to the internal stakeholders at the completion of each Sprint 
Deep experience in user-centered design methods, including user research and synthesis, exploration, storytelling, detailed design, user testing and prototyping
Be a visible leader within development, documentation, and testing 
Manage the whole product delivery to ensure an on-target, high quality, and timely release 
Work with customers, support, and other outside influencers to ensure a well-rounded understanding of product needs is being properly considered within the product backlog 
Work with Portfolio Management and other internal groups to ensure the product functionality and delivery window is aligned with the overall corporate strategies and goals 
Understand Portfolio management within an Agile delivery model 
Maintain in-depth knowledge of Solution offerings, components and support for business model development 
QualificationsBachelor’s degree in Computer Science or related field. MBA or Masters Preferred. 
10+ years’ experience with implementing processes and/or software applications for portfolio management
At least 5+ years as a Product Owner working in an Agile Environment
Contact Center technology and/or experience. 
BOT/Chat BOT and AI experience.
Voice communications experience in a contact center and/or ecommerce environment. 
Cognitive computing – an understanding of concepts and modules. 
Demonstrable proficiency in product requirements and product leadership 
Knowledge of common customer marketing analytics including customer segmentation, offer optimization, propensity modeling 
Strong time management skills and project management skills. 
Excellent communication and professional skills with the ability to present to large audiences 
Background in a product development discipline & analytics

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00352665

Job Requirements

Perks

Date Posted: 8/20/2018

Lead Product Manager, Communications- Nike Digital Engineering


  • Nike, Inc.
  • United States
  • Oregon
  • Beaverton
  • 0 year(s)
  • Full-Time
  • Not Available