Nike, Inc.:
Localization QA Manager - Global Digital Commerce Job in Portland, VT
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Portland, VT
Full-time | Retail - Planning
About the job
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.
DescriptionWorking in Nike Direct Digital Commerce Operations organization will be rewarding, challenging, and most definitely not be just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our team, your contributions will be a big part of our success.The Localization QA Manager will be responsible for monitoring quality standards in our continuous delivery pipeline, supporting testing, and reporting. You will co-own the quality program with the lead in Europe and the related territory language specialists. You will do this with through a hands-on approach to program improvement through data insights, ensuring successful execution of testing, linguistic asset management, evaluating key quality metrics in our continuous delivery pipeline and reacting smartly when business needs or priorities shift.Responsibilities:
Oversee the daily localization QA process - bridging the work of internal Nike stakeholders (global, geographies and territories) with global suppliers.
Oversee quality reporting.
Combine a passion for data and linguistics to produce actionable insights that make a difference.
Be a champion for localization excellence and linguistic quality.
Manage Nike’s terminology and translation memory strategy.
Coordinate external and internal QA resources.
Ensure the highest localization standards are observed across all digital content and products.
Review/assess the overall quality and accuracy in localization in order to identify opportunities for improvement and optimization.
Lead/drive weekly read and react meetings with vendors.
Provide innovative thinking around scalable solutions and operational workflows to continuously improve the LQA program.
Build and maintain relationships with key internal and external localization stakeholders and suppliers.
Analyze delivery metrics to identify trends, diagnose issues and reinforce quality standards via glossary terminology, style guides, etc.
Effectively communicate project updates cross-functionally
QualificationsRequirements for this position include:Bachelor’s degree in language/linguistics and/or +5 years relevant LQA experience, preferably in an outsourced environment or agency.
Proven track record of managing and implementing Quality Assurance methodologies.
Passion for developing content scoring and testing plans, assessing risks, and using big data to optimize QA.
Hands on experience managing translation memories and glossaries will be highly valued, particularly if in a cloud based TMS.
Familiarity with industry LQA models, standards and best practices.
Experience managing QA for MT workflows will be valued.
Adaptability and resiliency to quick changes in priorities, technology, tools and workflow.
Excellent verbal and written communication skills.
Attention to detail, organization, problem-solving, analytical and multitasking skills.
Self-starter, quick-learner, detail-oriented, quality-focused and proactive.
Ability to excel in a dynamic work environment, prioritizing tasks appropriately and showing flexibility.
Ability to work in both agile and waterfall environments.
Excellent organizational skills.
Strong interpersonal skills to support cross-functional and remote team collaboration.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00396171
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.
DescriptionWorking in Nike Direct Digital Commerce Operations organization will be rewarding, challenging, and most definitely not be just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our team, your contributions will be a big part of our success.The Localization QA Manager will be responsible for monitoring quality standards in our continuous delivery pipeline, supporting testing, and reporting. You will co-own the quality program with the lead in Europe and the related territory language specialists. You will do this with through a hands-on approach to program improvement through data insights, ensuring successful execution of testing, linguistic asset management, evaluating key quality metrics in our continuous delivery pipeline and reacting smartly when business needs or priorities shift.Responsibilities:
Oversee the daily localization QA process - bridging the work of internal Nike stakeholders (global, geographies and territories) with global suppliers.
Oversee quality reporting.
Combine a passion for data and linguistics to produce actionable insights that make a difference.
Be a champion for localization excellence and linguistic quality.
Manage Nike’s terminology and translation memory strategy.
Coordinate external and internal QA resources.
Ensure the highest localization standards are observed across all digital content and products.
Review/assess the overall quality and accuracy in localization in order to identify opportunities for improvement and optimization.
Lead/drive weekly read and react meetings with vendors.
Provide innovative thinking around scalable solutions and operational workflows to continuously improve the LQA program.
Build and maintain relationships with key internal and external localization stakeholders and suppliers.
Analyze delivery metrics to identify trends, diagnose issues and reinforce quality standards via glossary terminology, style guides, etc.
Effectively communicate project updates cross-functionally
QualificationsRequirements for this position include:Bachelor’s degree in language/linguistics and/or +5 years relevant LQA experience, preferably in an outsourced environment or agency.
Proven track record of managing and implementing Quality Assurance methodologies.
Passion for developing content scoring and testing plans, assessing risks, and using big data to optimize QA.
Hands on experience managing translation memories and glossaries will be highly valued, particularly if in a cloud based TMS.
Familiarity with industry LQA models, standards and best practices.
Experience managing QA for MT workflows will be valued.
Adaptability and resiliency to quick changes in priorities, technology, tools and workflow.
Excellent verbal and written communication skills.
Attention to detail, organization, problem-solving, analytical and multitasking skills.
Self-starter, quick-learner, detail-oriented, quality-focused and proactive.
Ability to excel in a dynamic work environment, prioritizing tasks appropriately and showing flexibility.
Ability to work in both agile and waterfall environments.
Excellent organizational skills.
Strong interpersonal skills to support cross-functional and remote team collaboration.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00396171