Nike, Inc.:
Access and Systems Analyst Job in Beaverton, VT
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Beaverton, VT
Full-time | Human Resources
About the job
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.
DescriptionBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.Nike’s HR Enabling Capabilities team drives consistency with a focus on creating capacity for Employees, Managers, and Nike HR while delivering a premium employee experience. Our teams innovate the solutions needed to support Nike's rapidly evolving landscape. We are looking for a dynamic HR Systems Analyst to support numerous HR applications with a focus in SuccessFactors and Oracle (Right Now). This position will perform day to day support and maintenance in partnership with colleagues across HR and Nike Technical teams.Candidates will be responsible for the day-to-day queue management, configuration, and ongoing maintenance of HR applications including SAP SuccessFactors and Right Now (Oracle) Support Queue with the following responsibilities: Triage and manage Nike’s Access-Support Queue
SAP SuccessFactors System issues in support of Nike Candidates, Employees, Managers, and HR professionals
Provide SAP SuccessFactors system expertise, troubleshooting, oversight and operational support
Provide Right Now (Oracle) system expertise, troubleshooting, oversight and operational support
Collaborate with Nike Business and Nike Technology partners, internal operational support teams, and external vendor partners in research, troubleshooting, and enhancements
Coordination of SuccessFactors Quarterly Release Upgrades and Testing
Configure and test ad hoc SuccessFactors & Right Now/Oracle enhancements and break fixes
Perform routine audits to ensure system data is accurate
Maintain process, procedure, and system configuration documentation
Ensure systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners
Assist in and lead troubleshooting and diagnosis for system failures
Recommend and implement fixes/improvements to prevent recurrence
Provide oversight, technical direction, and expertise to members of projects and support teams
QualificationsEducation: Bachelor’s Degree or relevant work experience
2+ years’ experience with system application administration for a software-as-a-service environment
Customer-first mentality
Confident taking the lead during troubleshooting or recovery scenarios
Strong organizational skills with ability to handle multiple projects simultaneously
Strong attention to detail, urgency, focus and discipline
Ability to work occasional rotation schedule for evening or weekend releases
Curious thinker with initiative to find solutions
Seek clarity when needed and escalate appropriately
Experience with analytics & reviewing data
Ability to multi-task & prioritize work
Experience in a Customer Service environment
Excellent Verbal & Written Communication Skills
Experience with case management tools
Preferred QualificationsDegree focus in Computer Science, MIS, or related field
System administration experience with SuccessFactors, Taleo, RightNow Case Management
SAP HR HCM Functional Knowledge
SuccessFactors Talent Management and Onboarding Functional Knowledge
Knowledge of cross-functional HR business processes
Analytical and problem-solving skills with ability to collect and present meaning metrics
Experience with XML coding
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00398025
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc.’s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world’s most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.
DescriptionBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.Nike’s HR Enabling Capabilities team drives consistency with a focus on creating capacity for Employees, Managers, and Nike HR while delivering a premium employee experience. Our teams innovate the solutions needed to support Nike's rapidly evolving landscape. We are looking for a dynamic HR Systems Analyst to support numerous HR applications with a focus in SuccessFactors and Oracle (Right Now). This position will perform day to day support and maintenance in partnership with colleagues across HR and Nike Technical teams.Candidates will be responsible for the day-to-day queue management, configuration, and ongoing maintenance of HR applications including SAP SuccessFactors and Right Now (Oracle) Support Queue with the following responsibilities: Triage and manage Nike’s Access-Support Queue
SAP SuccessFactors System issues in support of Nike Candidates, Employees, Managers, and HR professionals
Provide SAP SuccessFactors system expertise, troubleshooting, oversight and operational support
Provide Right Now (Oracle) system expertise, troubleshooting, oversight and operational support
Collaborate with Nike Business and Nike Technology partners, internal operational support teams, and external vendor partners in research, troubleshooting, and enhancements
Coordination of SuccessFactors Quarterly Release Upgrades and Testing
Configure and test ad hoc SuccessFactors & Right Now/Oracle enhancements and break fixes
Perform routine audits to ensure system data is accurate
Maintain process, procedure, and system configuration documentation
Ensure systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners
Assist in and lead troubleshooting and diagnosis for system failures
Recommend and implement fixes/improvements to prevent recurrence
Provide oversight, technical direction, and expertise to members of projects and support teams
QualificationsEducation: Bachelor’s Degree or relevant work experience
2+ years’ experience with system application administration for a software-as-a-service environment
Customer-first mentality
Confident taking the lead during troubleshooting or recovery scenarios
Strong organizational skills with ability to handle multiple projects simultaneously
Strong attention to detail, urgency, focus and discipline
Ability to work occasional rotation schedule for evening or weekend releases
Curious thinker with initiative to find solutions
Seek clarity when needed and escalate appropriately
Experience with analytics & reviewing data
Ability to multi-task & prioritize work
Experience in a Customer Service environment
Excellent Verbal & Written Communication Skills
Experience with case management tools
Preferred QualificationsDegree focus in Computer Science, MIS, or related field
System administration experience with SuccessFactors, Taleo, RightNow Case Management
SAP HR HCM Functional Knowledge
SuccessFactors Talent Management and Onboarding Functional Knowledge
Knowledge of cross-functional HR business processes
Analytical and problem-solving skills with ability to collect and present meaning metrics
Experience with XML coding
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00398025