Nike, Inc.:
Senior Manager Nike App Operations - North America Direct Job in Portland, VT
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Portland, VT
Full-time | Retail - Planning
About the job
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.
DescriptionAs our Operations Senior Manager, for the Nike App you’ll be responsible for driving the operations strategy behind the experience. In addition to being a crucial driver of the digital experience, you will work closely with the broader Nike App team to create best in class merchandising content and storytelling and with our digital commerce team on experiences and tools that will support a seamless, authentic Nike shopping experience.
You will support the Nike Digital Ops Director and collaborate closely with the App Business team, Digital Brand, Merchandising and Operations teams to ensure the delivery of a seamless digital experience.
This role will also ensure, through your team, that projects are launched on time and follow all the necessary stakeholder checkpoints and approvals. You will work closely with the analytics team to monitor, provide insights and opportunities for optimization of app content and merchandising experiences.
Responsibilities include (but not limited to):
Responsible for integration between all partners (Business team, Digital Brand, Merchandising, Consumer Services, Analytics, etc) managing in the app space.
Lead a team to drive seasonal/weekly projects with cross-functional teams to ensure key timelines and milestones are reached.
Direct regular communication and alignment to drive a universal user experience, execute strategy and align with current/upcoming initiatives.
Drive consumer journey mindset to ensure brand voice and merchandising strategy is cohesive across all digital touch points.
Lead Nike App Gameplan process with cross-functional teams to ensure dates and gates are being met.
Align with broader operations team to execute cross-channel initiatives.
Drive NA POV for App roadmap to drive business/operational ideas for technical updates.
Deliver expertise in consumer journey, digital strategy and digital retail.
QualificationsRequirements for the position include:
Bachelor's degree, preferably in Business or Communications.
A minimum of 5-7 years' experience as an Operations lead, Digital Producer or Project Manager in a corporate setting
Management experience leading a team
Strong verbal and written communication skills, including meeting facilitation and presentations
Ability to clearly articulate goals and objectives
Strong understanding of digital, commerce and internet concepts, user experience best practices and technology jargon
Ability to work in a constantly changing environment and make operational calls as necessary, knowing when to escalate issues to management
Ability to work independently and cooperatively in a diverse group
Periodically be available at odd hours to support specific initiative-, product- or category-related content
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00401586
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.
DescriptionAs our Operations Senior Manager, for the Nike App you’ll be responsible for driving the operations strategy behind the experience. In addition to being a crucial driver of the digital experience, you will work closely with the broader Nike App team to create best in class merchandising content and storytelling and with our digital commerce team on experiences and tools that will support a seamless, authentic Nike shopping experience.
You will support the Nike Digital Ops Director and collaborate closely with the App Business team, Digital Brand, Merchandising and Operations teams to ensure the delivery of a seamless digital experience.
This role will also ensure, through your team, that projects are launched on time and follow all the necessary stakeholder checkpoints and approvals. You will work closely with the analytics team to monitor, provide insights and opportunities for optimization of app content and merchandising experiences.
Responsibilities include (but not limited to):
Responsible for integration between all partners (Business team, Digital Brand, Merchandising, Consumer Services, Analytics, etc) managing in the app space.
Lead a team to drive seasonal/weekly projects with cross-functional teams to ensure key timelines and milestones are reached.
Direct regular communication and alignment to drive a universal user experience, execute strategy and align with current/upcoming initiatives.
Drive consumer journey mindset to ensure brand voice and merchandising strategy is cohesive across all digital touch points.
Lead Nike App Gameplan process with cross-functional teams to ensure dates and gates are being met.
Align with broader operations team to execute cross-channel initiatives.
Drive NA POV for App roadmap to drive business/operational ideas for technical updates.
Deliver expertise in consumer journey, digital strategy and digital retail.
QualificationsRequirements for the position include:
Bachelor's degree, preferably in Business or Communications.
A minimum of 5-7 years' experience as an Operations lead, Digital Producer or Project Manager in a corporate setting
Management experience leading a team
Strong verbal and written communication skills, including meeting facilitation and presentations
Ability to clearly articulate goals and objectives
Strong understanding of digital, commerce and internet concepts, user experience best practices and technology jargon
Ability to work in a constantly changing environment and make operational calls as necessary, knowing when to escalate issues to management
Ability to work independently and cooperatively in a diverse group
Periodically be available at odd hours to support specific initiative-, product- or category-related content
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00401586