Analyst Digital Loss Prevention
- Nike, Inc.
- United States
- 0 year(s)
- Not Available
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams — Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning — direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike’s top areas of growth.
DescriptionAs a Digital Loss Prevention Analyst, you will be focused on evaluating transactions using established criteria to detect potential incidents of fraud. Follow procedures to cancel, suspend or further investigate suspicious orders. Analyze the results of reports and system queries to identify areas of potential concern. Develop the competencies and expertise necessary to identify fraud warning signs and noteworthy trends in transaction data. Maintain support documentation and keep adequate records to enable Loss Prevention or law enforcement to investigate and resolve cases of fraud and abuse. Provide fraud investigation and troubleshooting support to internal functions and third party service providers Make recommendations for process improvements and help Fraud Analysts and Manager fine-tune the criteria used to identify incidents of fraud and abuse.QualificationsFraud• Investigates nike.com orders for payment and policy validation through investigation review process • Investigates swoosh.com orders identifying fraudulent or abuse activity by unauthorized consumers or internal personnel • Responds to industry fraud alert, bank alerts and customer alerts • Identify trends and make recommendations to criteria for fraud orders review as necessary • Supports launch processes for limit abuse and payment • Works to set consistent processes in place for repeatability and risk mitigation • Supports and provides all necessary documents to internal Loss Prevention and law enforcement agencies and/or financial fraud entities as necessary Chargebacks , Analysis and Reporting• Research and process all chargebacks and financial disputes • Analyze disputes and reports for fraud emerging trends and behaviors • Create reports, spreadsheets and SOP’s and required • Supports new hire training, internal departments external vendors and ongoing quality standards Investigations and Customer Service• Support investigations for Operational Resilience and Loss Prevention teams as needed • Support all customer escalations as related to fraud and policy abuse • Partners with and influences peers, including all Geo teams NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00394001