Director of Business Enablement, Enterprise Service Management

Beaverton Oregon
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 8 days ago
Job Description
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Technology is responsible for making the world’s largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
DescriptionNike Technology designs, creates and implements the methods and tools needed to make the world’s largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without Nike Technology, there are no Nike products.The Enterprise Service Management team needs a strong leader with experience working in an agile environment, whose focus will be to deliver the right solution to customers with the highest quality and shortest lead time. Pivotal to this role is the ability to establish and deepen business relationships with key stakeholders and partners, customers, architects and product owners. In partnership with them, you will create the Product/solution vision and be responsible for the strategy feature definition, and roadmap of the expansion of the Nike Service Management platform while mentoring and developing a team of direct reports.ResponsibilitiesDefine and communicate Service Management platform vision and roadmap; ensure alignment to company strategies, specifically alignment to partner/stakeholder objectives
Define Epics, manage and prioritize the backlog on an ongoing basis
Work with stakeholders to define Features from Epics
Understand current and future customer needs, define features, determine success criteria, validate solutions, and evaluate customer satisfaction
Ensure teams have the full context and understanding of customers and business environment to create valuable solutions
Provide oversight of strategy, technical, and transition management aspects
Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs
Collaborate with Change and Release Management to determine the optimum release strategy and Product Owners to optimize Feature delivery to the customers
Analyze and communicate customer adoption, performance, time to market, quality and other metrics to stakeholders
Ensure Service Management platform priorities have necessary funding and review cost of accepted features
Build an effective Product Manager/Product Owner team and partnership with stakeholders
Understand how features are performing, the level of customer satisfaction, and provide suggestions for improvements
Manages, mentors, and inspires a team; managing performance, goals and development potential.
SkillsStrong in relationship management, service management and business development
Proven ability to align business needs to technical solutions and deliver to business outcomes
Strong in leading teams through transformative, evolutionary organizational change
Expert understanding of the Agile principles and methodologies and how they’re applied in workplace culture
Has an in-depth expertise in own discipline as well as broad knowledge of other disciplines
In-depth knowledge of the relation between business process and the Service Management platform
Excellent collaboration and relationship management
Excellent oral and written communication skills with the ability to influence others internally and externally
Experience resolving issues with higher levels of management
Proven ability to successfully drive cross-functional, matrixed projects
Proven ability to respond to and prioritize changing demands effectively
Experience leading others in resolving complex issues
Advanced critical thinking and ability to creatively solve complex, unique problems with large business impact 
Identify and resolve complex, technical operational and organizational problems
Strong in strategic thinking
Address current and future customer needs through innovative solutions
Demonstrated ability to identify and resolve both process and people related issues
QualificationsMinimum 8 to 10 years relevant work experience as a Senior Manager, Director or Architect with demonstrated experiences as defined above. Bachelor's degree and/or equivalent experience and education desired.
Experience working with Application Lifecycle Management (ALM) tools, such as Jira and/or VersionOne 
Experience with Agile methodologies such as Scrum, LEAN, Kanban, XP Programming etc. 
Experience with a Biz/Dev/Ops or similar operational model
Experience with IT Operations methodologies such as ITIL/MOF, LeanIT, IT4IT, COBIT, etc.
Experience with Service Management solutions such as ServiceNow, Remedy, Tivoli, etc
Previous people leadership/management experience required
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00409026