Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. Technology is responsible for making the world’s largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
DescriptionAt Nike, we serve athletes. Fueled by the insights of the world's best, we design and create products to elevate human potential on a global scale. And it's on us, the Global Operations Team (GOT), to help bring this mission to life.
We are a diverse lineup of thousands spread across the globe. Together, we are building a smarter, more connected and automated value chain. And we are looking for world-class talent like you to contribute to this journey.
As the Site Reliability Engineer, you will use your expertise in full stack application support to provide meaningful site health and performance metrics, that will continuously drive reliability and consumer experience improvements. You will work across teams to proactively identify and troubleshoot incidents within the stack (consumer and non-consumer facing). The application support team provides day-to day operational activities in a dynamic global 24x7 environment. Important to the role is the ability to identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience.
As a reliability engineer, you will enable and lead the critical incident and problem management process where you will engage appropriate colleagues, vendors, and leadership teams to restore service, manage root cause analysis and recommend solutions for long term fix. You will also provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for continual improvement.
QualificationsWhat we’re looking for:
Practical expertise in managing and leading application reliability practices for consumer facing web and mobile experiences
Ability to work across teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization
Previous experience with developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators
Working understanding of IT service management (Incident, Problem, Change and Knowledge management
Ability to lead a technical team of support engineers through day to day operations and critical incidents
Prior experience with agile methodologies, performance engineering and automation tools
Highly confident and capable in reporting and communicating high value metrics to leadership. Deep understanding of the business landscape and how site reliability influences our consumers.
Familiarity with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, VMs, Windows, Linux and AWS
Background with ITIL or Lean a plus
3-7 years’ technical experience working with consumer facing (e-commerce) software applications
Bachelor’s Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00369157
Lead, Commerce Production Support – Nike Technology
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