Operations Manager, Membership – North America Digital Commerce

Beaverton Oregon
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 6 days ago
Job Description
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc.'s storytellers, Marketing and Communication sets the brand tone. A creative force of specialists tell Nike’s stories of innovation and sport through advertising, brand strategy, digital engagement and product presentation. Using channels ranging from retail stores to social media, Marketing & Communication teams connect the science and art of Nike innovations to the hearts and minds of athletes around the world.
DescriptionAt Nike, we see our Operations function as a source of competitive advantage.  As our Operations Manager for Membership, you’ll be responsible for managing the x-functional planning, alignment and execution of member-focused initiatives.
You will collaborate closely with the broader North America Membership team across business leadership, Digital Brand Marketing, Merchandising and Platform Operations teams to ensure the planning and delivery of seamless member experiences across Nike’s digital platforms.
This role will play a critical part in optimizing our geo membership offense. You will ensure that operational processes are setup to deliver a rapid portfolio of projects on time, while driving and maintaining alignment across a diverse set of stakeholders, always with the member needs in mind.
At Nike, we believe that ‘There is no finish line’. The right candidate will have a passion for project planning and organizing teams against goals and initiatives at speed of digital. To that end, you will:
Manage seasonal/weekly/daily projects with cross-functional teams to ensure key timelines and milestones are reached.
Align with broader business and operations teams to plan and execute member initiatives across all Nike consumer digital channels and channel teams. Including web, app and consumer services.
Lead x-functional meetings to keep teams synched on goals, initiatives and daily member programming.
Provide regular communication on status to team members and leadership on projects upcoming, in-flight and delivered.
Serve as the ‘voice of membership’ in the live operations command center during significant Nike business, consumer, and brand moments.
Develop and drive project planning and execution standards, operationalize consumer-facing and back-end capabilities, and align teams on consistent execution of operational processes.
QualificationsBachelor's degree, preferably in Business or Communications.
A minimum of 5- years' experience as a Digital Producer or Project Manager in a corporate or agency setting.
Strong verbal and written communication skills, including meeting facilitation and presentation.
Strong understanding of digital, retail e-commerce, user experience best practices and modern digital technologies.
Ability to apply deep understanding of systems and process to recommend creative solutions to operational challenges.
Prior experience operating in a fast-paced, rapidly evolving environment requiring agile decision-making and ability to remain composed under pressure.
Ability to work both independently, and in high collaboration within a diverse team environment
Experience working in the digital agency space, or within a member loyalty program for a consumer brand is highly desirable.
Periodic availability outside of traditional business hours to support delivery of specific consumer, product or brand initiatives.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00417918