Nike, Inc.:
Expert On Demand Specialist Job in Beaverton, VT
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Beaverton, VT
Full-time | Sales - Inside
About the job
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world — from a specialty store in Rome to a department store in midtown Manhattan — Nike Sales delivers the products, experiences and brand stories that define the brand. Nike’s success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.
DescriptionAs our Nike on Demand Expert , you'll provide support of the pre- or post- sale process by having direct interaction with consumers via live messaging through the Nike App. Duties will include resolving issues, facilitate order placement and answering specific/technical questions across all category channels. You will also assist with general questions regarding our Nike+ membership program along with helping consumers to become a part of the Nike+ family. As a subject matter expert in all things Nike, your knowledge and passion for each sport will create a premium consumer experience while assisting with the growth of each brand. You will provide recommendations and feedback to our digital and brand partners to amplify the consumer experience while continually keeping yourself up to date on current market and competitor trends.Your responsibilities will include (but not limited to): •Respond directly to consumers through our live messaging business model. •Proactively sell product based on knowing the specific needs of the consumer, offering suitable alternatives when product is not available.•Drive the relationship with the consumer through constant communication maintaining a proactive approach. •Maintain key performance indicators (kpi's) for coverage and service.•Communicate professionally with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication•Monitor current consumer, retail and competitor trends within each industry through all available forms of print, internet and social media.•Place orders for new product and assist consumers with order tracking and delivery.•Respond to general questions and help facilitate issue resolution in a timely manner.Qualifications•Bachelor's degree in Business or related field required.•3 years' directly related work experience in customer/consumer service required.•2 years' related work experience in lieu of a degree.•General knowledge of each specific sport category.•Familiar with consumer, market trends and major retailers.•Basic knowledge of Nike products.•Strong team and customer service orientation required•Proficient in Microsoft Word, Excel, Outlook and PowerPoint•Ability to communicate well through written communications.We're interested in learning more about you and appreciate you taking the time to apply online.Nike, Inc. is an equal opportunity employer (EOE) that strives to create a diverse workforce and an inclusive culture. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00418894
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world — from a specialty store in Rome to a department store in midtown Manhattan — Nike Sales delivers the products, experiences and brand stories that define the brand. Nike’s success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.
DescriptionAs our Nike on Demand Expert , you'll provide support of the pre- or post- sale process by having direct interaction with consumers via live messaging through the Nike App. Duties will include resolving issues, facilitate order placement and answering specific/technical questions across all category channels. You will also assist with general questions regarding our Nike+ membership program along with helping consumers to become a part of the Nike+ family. As a subject matter expert in all things Nike, your knowledge and passion for each sport will create a premium consumer experience while assisting with the growth of each brand. You will provide recommendations and feedback to our digital and brand partners to amplify the consumer experience while continually keeping yourself up to date on current market and competitor trends.Your responsibilities will include (but not limited to): •Respond directly to consumers through our live messaging business model. •Proactively sell product based on knowing the specific needs of the consumer, offering suitable alternatives when product is not available.•Drive the relationship with the consumer through constant communication maintaining a proactive approach. •Maintain key performance indicators (kpi's) for coverage and service.•Communicate professionally with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication•Monitor current consumer, retail and competitor trends within each industry through all available forms of print, internet and social media.•Place orders for new product and assist consumers with order tracking and delivery.•Respond to general questions and help facilitate issue resolution in a timely manner.Qualifications•Bachelor's degree in Business or related field required.•3 years' directly related work experience in customer/consumer service required.•2 years' related work experience in lieu of a degree.•General knowledge of each specific sport category.•Familiar with consumer, market trends and major retailers.•Basic knowledge of Nike products.•Strong team and customer service orientation required•Proficient in Microsoft Word, Excel, Outlook and PowerPoint•Ability to communicate well through written communications.We're interested in learning more about you and appreciate you taking the time to apply online.Nike, Inc. is an equal opportunity employer (EOE) that strives to create a diverse workforce and an inclusive culture. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00418894