North America Marketplace Operations Returns Manager

Portland Oregon
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 10 days ago
Job Description
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
The Nike, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accountants, and more than 100,000 retail stores worldwide — making the impossible happen every single day.
DescriptionAt Nike, we serve athletes. Fueled by the insights of the world's best, we design and create products to elevate human potential on a global scale. And it's on us, the Global Operations Team (GOT), to help bring this mission to life. We are a diverse lineup of thousands spread across the globe. Together, we are building a smarter, more connected and automated value chain. And we are looking for world-class talent like you to contribute to this journey.
As part of North America Marketplace Operations (MPO), you will be responsible for flawless execution of Returns for both wholesale and Nike Direct.
As our Post Season Returns Manager, you will:
Lead the Returns team to efficiently and effectively execute against Nike’s returns policies and processes
Partner with cross-functional teams (e.g., Sales, Account teams, Inventory Management, DC, NFS, Finance) to streamline execution to maximize returns throughput and resale margin
Set strategic direction with the Post Season Director and create action plans related to the Returns team daily execution (in close alignment with Nike NA and commercial plans)
Lead returns projects to improve operational efficiencies
Manage, coach, lead and develop a central team of Returns Analysts and Specialists
Challenge the status quo, use data and key KPIs to drive analysis to optimize business results
KEY ACCOUNTABILITIESManage returns processes and execution to maximize returns through-put and margin. 
Manage a successful team – lead, coach, drive & inspire
Drive data and process analysis, identifying business process opportunities and partnering with cross functional teams to implement
Drive small to large projects in collaboration with subject matter experts across NA MPO and broader Supply Chain partners
Effectively communicate with all levels of the organization; capable of working and influencing within Matrix management structure
Guide Returns team to standardize, simplify and ensure consistent reporting in alignment with MPO objectives
Influence the complete supply chain process from planning, inbound delivery, distribution, transportation services, systems, and store operations
Demonstrate strong conceptual understanding of Supply Chain business models and characteristics, as well as industry best practices and trends
Work with and maintain close relationships with Customers, MPO Account teams, Customer Finance, Sales, and NA DCs
Team management
Financial Acumen
Project Management
Excellent Communication skills
Advanced Excel and PowerPoint
General SAP system knowledge, adept with systems and technology
Literacy in Lean Thinking a plus 

QualificationsBachelor’s degree in Business, Supply Chain, or related field; 2 additional years of experience in lieu of degree
Minimum of 5 years relevant work experience in supply chain and/or finance
Minimum of 3 years people/team leadership experience
Ability to professionally communicate (verbal/written) to a wide range of audiences across multiple levels of the organization
Lead, drive and influence problem solving activities and demonstrate end-to-end process thinking
Demonstrate strong leadership skills by actively seeking information, listening to key constituents, understanding what needs to be achieved and influencing change, when needed
The ability to multitask with an awareness of tight deadlines  
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00425717