Nike, Inc.:
North America Marketplace Operations Specialist Job in Beaverton, VT
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Beaverton, VT
Full-time | Sales - Inside
About the job
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world — from a specialty store in Rome to a department store in midtown Manhattan — Nike Sales delivers the products, experiences and brand stories that define the brand. Nike’s success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.
DescriptionAs our MPO Specialist – Nike TEAM, you’ll be responsible for managing customer purchase orders from Nike’s retail accounts from order capture to delivery. You’ll manage and track orders (focusing on At-Once, Futures and Contract orders) by utilizing various reports to ensure thorough, accurate, and timely delivery of all NIKE products. You’ll communicate with account contacts and Nike internal partners through reports, as well as by phone and email. You’ll develop and maintain positive relationships with account personnel and internal partners such as Finance, Delivery, Logistics, and Operations. KEY ACCOUNTABILITIESRespond to routine questions regarding order status and tracking information and work with internal partners including account services management to resolve moderately complex customer issues, such as pricing, delivery status requests, routing, rejections, materials issues, holds, delete deliveries, and stop shipments
Prioritize, coordinate and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates to reduce vendor chargebacks; execute order changes, track product delivery, order fill rates and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports (review and take action on unshippable and rejected orders)
Ensure compliance with company policies and processes
Responsible for learning and maintaining a thorough working knowledge of Nike products, policies, procedures, order processing systems and applicable programs by attending trainings and daily contact with accounts, reps, and various NIKE partners (work cross-functionally when possible)
Prioritize emails, requests, and questions to ensure timely, effective, and efficient responses
Participate in “on the job” training and mentor new Specialists into the department
Keep up to date on systems functionality (SAP, Cognos, PEGA, etc.)
Participate in problem solving activities (data gathering, root cause analysis and potential solutions)
QualificationsHigh School diploma or equivalent
3 years relevant work experience
Strong team player
Possess strong organizational skills and ability to prioritize a varied workload
Strong verbal and written communication skills
MS Office (Excel and Outlook)
Intermediate Excel
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00434596
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world — from a specialty store in Rome to a department store in midtown Manhattan — Nike Sales delivers the products, experiences and brand stories that define the brand. Nike’s success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.
DescriptionAs our MPO Specialist – Nike TEAM, you’ll be responsible for managing customer purchase orders from Nike’s retail accounts from order capture to delivery. You’ll manage and track orders (focusing on At-Once, Futures and Contract orders) by utilizing various reports to ensure thorough, accurate, and timely delivery of all NIKE products. You’ll communicate with account contacts and Nike internal partners through reports, as well as by phone and email. You’ll develop and maintain positive relationships with account personnel and internal partners such as Finance, Delivery, Logistics, and Operations. KEY ACCOUNTABILITIESRespond to routine questions regarding order status and tracking information and work with internal partners including account services management to resolve moderately complex customer issues, such as pricing, delivery status requests, routing, rejections, materials issues, holds, delete deliveries, and stop shipments
Prioritize, coordinate and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates to reduce vendor chargebacks; execute order changes, track product delivery, order fill rates and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports (review and take action on unshippable and rejected orders)
Ensure compliance with company policies and processes
Responsible for learning and maintaining a thorough working knowledge of Nike products, policies, procedures, order processing systems and applicable programs by attending trainings and daily contact with accounts, reps, and various NIKE partners (work cross-functionally when possible)
Prioritize emails, requests, and questions to ensure timely, effective, and efficient responses
Participate in “on the job” training and mentor new Specialists into the department
Keep up to date on systems functionality (SAP, Cognos, PEGA, etc.)
Participate in problem solving activities (data gathering, root cause analysis and potential solutions)
QualificationsHigh School diploma or equivalent
3 years relevant work experience
Strong team player
Possess strong organizational skills and ability to prioritize a varied workload
Strong verbal and written communication skills
MS Office (Excel and Outlook)
Intermediate Excel
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00434596