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Mexico City, Mexico City, Mexico, VT

Full-time

About the job

MISSION OF ROLE

In Digital Supply Chain, we will relentlessly rolling out our strategy to reach a more premium service level for our Nike.com consumers, an important enabler to facilitate the double-digit growth. At Nike.com we will start building the future SC capabilities for Nike overall. The supply chain strategy is based on the ever-changing demands of the consumer, creating agility to respond swiftly.

The candidate will need to:

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Be consumer and service focused: Manage day-to-day operations in collaboration with cross functional partners:

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Track daily service (EDD reliability) performance and understand any deviations
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Consumer returns tracking: Ensure reverse logistics is on-time and according timelines with partners
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Ensure the right operational forecast to drive capacity setting in our DC and with carriers
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Partner Management; Actively engage in conversations with the partners to drive service, bring business insights and discuss future developments
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Manage launches, sales initiatives and events to mitigate service impact.
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Manage seasonal execution to ensure the right supply to meet consumer demand

2. Consumer services experiences and market insights:

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Actively seek for market insights (smart cube and local tools)
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Monitoring and managing consumer services and feedback for engagement with cross functional teams and partners

3. Performance management for Digital operations: understand and follow up Digital KPIs and drive action and conversations within the E2E SC.

4. Create the Future: Be a key piece in shaping the future of Nike.com SC. Drive speed-to-market improvements and omnichannel services that would help to elevate the consumer experience in Digital.

5. Problem solving: Be a key piece to drive solutions and adapt quickly to a highly dynamic environment.

Requierements:

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Experience in Customer Service or Operations. Experience with order management and Digital operations will be a plus. * 2 years directly relevant work experience
* Industrial Engineer, International Commerce, Logistics, etcetera.
* Advanced English.
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1501 Lincoln Blvd.#1014 Venice, CA. 90291