Nike, Inc.:
mpo analyst nike.com Job in Mexico City, Mexico City, Mexico, VT
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Mexico City, Mexico City, Mexico, VT
Full-time
About the job
MISSION OF ROLE
In Digital Supply Chain, we will relentlessly rolling out our strategy to reach a more premium service level for our Nike.com consumers, an important enabler to facilitate the double-digit growth. At Nike.com we will start building the future SC capabilities for Nike overall. The supply chain strategy is based on the ever-changing demands of the consumer, creating agility to respond swiftly.
The candidate will need to:
*
Be consumer and service focused: Manage day-to-day operations in collaboration with cross functional partners:
*
Track daily service (EDD reliability) performance and understand any deviations
*
Consumer returns tracking: Ensure reverse logistics is on-time and according timelines with partners
*
Ensure the right operational forecast to drive capacity setting in our DC and with carriers
*
Partner Management; Actively engage in conversations with the partners to drive service, bring business insights and discuss future developments
*
Manage launches, sales initiatives and events to mitigate service impact.
*
Manage seasonal execution to ensure the right supply to meet consumer demand
2. Consumer services experiences and market insights:
*
Actively seek for market insights (smart cube and local tools)
*
Monitoring and managing consumer services and feedback for engagement with cross functional teams and partners
3. Performance management for Digital operations: understand and follow up Digital KPIs and drive action and conversations within the E2E SC.
4. Create the Future: Be a key piece in shaping the future of Nike.com SC. Drive speed-to-market improvements and omnichannel services that would help to elevate the consumer experience in Digital.
5. Problem solving: Be a key piece to drive solutions and adapt quickly to a highly dynamic environment.
Requierements:
*
Experience in Customer Service or Operations. Experience with order management and Digital operations will be a plus. * 2 years directly relevant work experience
* Industrial Engineer, International Commerce, Logistics, etcetera.
* Advanced English.
In Digital Supply Chain, we will relentlessly rolling out our strategy to reach a more premium service level for our Nike.com consumers, an important enabler to facilitate the double-digit growth. At Nike.com we will start building the future SC capabilities for Nike overall. The supply chain strategy is based on the ever-changing demands of the consumer, creating agility to respond swiftly.
The candidate will need to:
*
Be consumer and service focused: Manage day-to-day operations in collaboration with cross functional partners:
*
Track daily service (EDD reliability) performance and understand any deviations
*
Consumer returns tracking: Ensure reverse logistics is on-time and according timelines with partners
*
Ensure the right operational forecast to drive capacity setting in our DC and with carriers
*
Partner Management; Actively engage in conversations with the partners to drive service, bring business insights and discuss future developments
*
Manage launches, sales initiatives and events to mitigate service impact.
*
Manage seasonal execution to ensure the right supply to meet consumer demand
2. Consumer services experiences and market insights:
*
Actively seek for market insights (smart cube and local tools)
*
Monitoring and managing consumer services and feedback for engagement with cross functional teams and partners
3. Performance management for Digital operations: understand and follow up Digital KPIs and drive action and conversations within the E2E SC.
4. Create the Future: Be a key piece in shaping the future of Nike.com SC. Drive speed-to-market improvements and omnichannel services that would help to elevate the consumer experience in Digital.
5. Problem solving: Be a key piece to drive solutions and adapt quickly to a highly dynamic environment.
Requierements:
*
Experience in Customer Service or Operations. Experience with order management and Digital operations will be a plus. * 2 years directly relevant work experience
* Industrial Engineer, International Commerce, Logistics, etcetera.
* Advanced English.