Nike, Inc.:
consumer services athlete (contract) Job in Tokyo, Tokyo, Japan, VT
Premium
See who posted the job
Premium
Competitive Insights
Premium
Check your commute time
Closed
Tokyo, Tokyo, Japan, VT
Full-time
About the job
About the Consumer Service team
Working in NIKE DIRECT DIGITAL COMMERCE Consumer Service team, business will be rewarding, challenging, and will most definitely not be just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our Consumer Services team, your contributions will be a big part of our success.
NIKE DIRECT DIGITAL COMMERCE, Consumer Service teamの一員として働くということは挑戦とやりがいのある仕事です。単なる仕事では終わりません。あなたはNikeブランドのアンバサダーとして私達が重視している意欲、決意、成功へのゆりぎないコミットメントを日々の仕事の中で味わうことになるでしょう。我々は常にコンシューマ一人一人にご満足いただける経験を提供することを常日頃努力しています。Consumer Serviceの一員としてあなたの貢献がNIKEの成功につながります。
About the role / 業務について
As a Consumer Services Athlete, you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer related issues with the end goal being a win-win resolution. You will respond efficiently, accurately, and professionally to a variety of Nike consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting NIKE integrity and sound business practices.
This role calls for a tactful approach and the ability to perform well within a team environment with a strong customer first mindset. You will be asked to communicate effectively, apply judgment, decision making, and consumer handling that are escalated to our team from internal external Nike contacts. You will be expected to continuously seek to reduce the overall turn time for issue resolution to ensure a premium experience for Nike consumers, and elevate the quality of our consumer service by giving constructive feedback.
Consumer Service leadとして、社内外のパートナーと直接連携し、最終的に双方にwin winな解決を目指してエスカレーションされる問題の解決に当たります。問題には迅速且つ、正確に、お客さま対応のプロフェッショナルとしてさまざまなコンタクトチャンネル（電話、メールなど）を通じて対応に当たります。コンシューマのご要望に最大限できる対応を心がけながらも常にNIKEのブランド、コミットメントを忘れません。
この役割では分析や原因の究明が大切です。Consumer firstを念頭に置きながらチームとして、問題の解決に当たります。社内外のチームやパートナー企業などとコミュニケーションをとりながら判断や決断を下す必要もあります。常にConsumer Serviceの質の向上を目指し、サービスを提供するリードタイムの短縮及び効率化も模索します。
Responsibilities
1. Act as a liaison between business unit/brand and the consumer services team, seeking out relevant information to bring back to the team.
2. Proactively provide relevant information to teammates to enhance customer service.
3. Be responsible for monitoring workload volumes and working with teammates and management to ensure timely resolution.
4. Partner with Management, Business Analysts, Systems Analysts and IT, Legal and other external teams to continually seek business process improvements through the use of technology, new procedures and criteria review to communicate, recommend, and implement solutions. Must be flexible in adjusting to new environment and operations.
5. Manage special projects as needed.
Working in NIKE DIRECT DIGITAL COMMERCE Consumer Service team, business will be rewarding, challenging, and will most definitely not be just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our Consumer Services team, your contributions will be a big part of our success.
NIKE DIRECT DIGITAL COMMERCE, Consumer Service teamの一員として働くということは挑戦とやりがいのある仕事です。単なる仕事では終わりません。あなたはNikeブランドのアンバサダーとして私達が重視している意欲、決意、成功へのゆりぎないコミットメントを日々の仕事の中で味わうことになるでしょう。我々は常にコンシューマ一人一人にご満足いただける経験を提供することを常日頃努力しています。Consumer Serviceの一員としてあなたの貢献がNIKEの成功につながります。
About the role / 業務について
As a Consumer Services Athlete, you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer related issues with the end goal being a win-win resolution. You will respond efficiently, accurately, and professionally to a variety of Nike consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting NIKE integrity and sound business practices.
This role calls for a tactful approach and the ability to perform well within a team environment with a strong customer first mindset. You will be asked to communicate effectively, apply judgment, decision making, and consumer handling that are escalated to our team from internal external Nike contacts. You will be expected to continuously seek to reduce the overall turn time for issue resolution to ensure a premium experience for Nike consumers, and elevate the quality of our consumer service by giving constructive feedback.
Consumer Service leadとして、社内外のパートナーと直接連携し、最終的に双方にwin winな解決を目指してエスカレーションされる問題の解決に当たります。問題には迅速且つ、正確に、お客さま対応のプロフェッショナルとしてさまざまなコンタクトチャンネル（電話、メールなど）を通じて対応に当たります。コンシューマのご要望に最大限できる対応を心がけながらも常にNIKEのブランド、コミットメントを忘れません。
この役割では分析や原因の究明が大切です。Consumer firstを念頭に置きながらチームとして、問題の解決に当たります。社内外のチームやパートナー企業などとコミュニケーションをとりながら判断や決断を下す必要もあります。常にConsumer Serviceの質の向上を目指し、サービスを提供するリードタイムの短縮及び効率化も模索します。
Responsibilities
1. Act as a liaison between business unit/brand and the consumer services team, seeking out relevant information to bring back to the team.
2. Proactively provide relevant information to teammates to enhance customer service.
3. Be responsible for monitoring workload volumes and working with teammates and management to ensure timely resolution.
4. Partner with Management, Business Analysts, Systems Analysts and IT, Legal and other external teams to continually seek business process improvements through the use of technology, new procedures and criteria review to communicate, recommend, and implement solutions. Must be flexible in adjusting to new environment and operations.
5. Manage special projects as needed.