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Shanghai, Shanghai, China, VT

Full-time | Information Technology

About the job

Job Responsibilities:
* Be a Product advocate; can describe the Product, its value, how it works, how it is adopted, speak to upcoming changes and tailor the information to the audience
* Understand the Product Roadmap and use knowledge of future features to improve current stories and tests
* Assist in customer adoption through personal interaction and written documentation
* Identify, escalate, and remove roadblocks, triage defects, and provide clarity from customers on issues where appropriate
* Work directly with customers and team members to capture details of Feature requirements, understand use cases, collect samples, and find tests; apply knowledge of Product and business drivers to enhance work
* Write and refine stories for clarity, business value, and acceptance criteria with guidance from Product Management
* Work with Team to translate any internal "Enablers" into value driven stories
* Assess, provide input and potential improvements to Product Owner on impact to business partners' current processes and their current use of the Product
* Conduct feature mapping, gap analysis, data flow to help assess business implications of feature, tool, or platform
* Conduct analysis to determine how features are performing, level of customer satisfaction, and provide innovative suggestions for improvements
* Highlight risks, escalate impacts and assist in developing and analyzing possible innovative solutions for complex issues
* Conduct Product demos
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1501 Lincoln Blvd.#1014 Venice, CA. 90291