Lead IT Service Management Developer - Technology, India (ServiceNow) – Tech Ops ICC

Nike, Inc.

Bangalore, Karnataka, India

0 year(s)

Job Description
As our Lead ServiceNow Developer, you will design and oversee the team on configuration, development, and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting and integrations with third party applications while ensuring that data integrity and best practices are maintained.
This role will work closely with process owners and stakeholders to design and deliver technical solutions via SCRUM methodology that solve problems while supporting the long-term health of the ServiceNow platform.

To make it clear, we're not looking for just anyone. Well qualified candidates must have, and can demonstrate, the following:

• Develop and maintain solutions using standard platform functionality, including but not limited to

• Business rules
• Client scripts
• UI policies
• Data policies
• ACLs
• UI actions
• Script includes
• Transform maps
• Workflows
• Form and list configuration with multiple views
• Database views

• Solution design, architecture and diagramming based on platform capability and stakeholder feedback
• Experience with multiple major version upgrades and system patches; explain the common upgrade issues caused by custom development
• API Integrations and Automation across a variety of external platforms and tools
• Thorough understanding of security in the instance; know when to use client vs server (or both) methods for optimizing user experience while still maintaining system performance and data integrity
• Worked in a team development environment where multiple developers utilized the same path-to-prod and release cadence
• Experience activating and upgrading ServiceNow plugins; know when it is appropriate to use an OOB plugin vs. custom development
• Performance troubleshooting and benchmarking in the instance
• Authoring and maintaining technical documentation
• Use analytical skills to investigate issues, find solutions to problems, and improve processes
• Utilize an Agile/Scrum methodology to manage development work

Experience Preferred:

• Configure Performance Analytics (indicator source, indicator, job, breakdown, widget, dashboard)
• Configure Discovery with OOB configuration
• Configure custom probes and sensors in Discovery
• Configure applications to work in the ServiceNow mobile apps
• Create and maintain a Service Portal
• Experience creating Scripted REST API, and knowing when it’s appropriate to use an OOB API or integration method
• ITIL certifications at the foundations, intermediate, or expert level
• ServiceNow Certified Implementation Specialist