CUSTOMER SERVICE SUPERVISOR

Nike, Inc.

Kowloon Bay, Kowloon, Hong Kong


0 year(s)
Full-Time
N/A


Job Description
Key responsibilities:

· Create and develop strategic service capabilities for account teams and customers. Strive for solutions that drive an improved customer experience and mutual profitability.

· Technical solutions that impact order management and execution. In collaboration with relevant parties, define business requirement for IT development.

· Drive Policies & Procedures aligned with Geo Team.

· Create and manage a differentiated service model framework that specifies what services and service level commitments are offered to each customer.

· Reports: Sales order analysis, order cancellation, order reconciliation, miscellaneous work on reports.

· Responsible for EDI Global Account FOOT LOCKER. Besides, need to handling some major reports and should be well communicated with internal and external parties.

· This role is the key person of holding Operation Meeting and responsible on Seasonal Execution Update for HKTW, and miscellaneous work on reports.

· This role also acts as SEC Super Users and be responsible for future team training and go-live related testing.