Nike, Inc.:
SR CS ADMINISTRATOR Job in Kowloon Bay, Kowloon, Hong Kong, VT

Responsibilities:

· Work closely with cross functional team to ensure sales orders are proceeded and delivered in right time, place and quantity

· Ensure quality of all completed orders by resolving any issues or discrepancies with professional order management skills

· Manage customer’s delivery status inquiries, order tracking and all kind of customer enquiries through phone and email

· Support customers through provide solution including customers launch allocation and contract cancel balance’s monitoring and reporting

· Be the lead to resolve the price & discount discrepancy. Support on the credit/debit memo creation.

· Highlight the potential issue and provide suggestion to improve the processes

· Deliver training to junior teammate and monitor work performance

· Demonstrate flexibility in supporting team operation