GOAL-Customer Service Supervisor

Nike, Inc.

Shanghai, Shanghai, China Mainland

0 year(s)

Job Description
Job Responsibility:

• Create and maintain orders from customers and inter-company requestors in a timely and accurate manner with the compliance of OM SOP and policies.
• Partner with sales team to understand the customer needs, play as a key window to connect with internal X functions to fulfill customer's needs and maximize revenue.
• Communicate with Account for order adjustment, cancellation and block basing on the latest marketplace status, and execute in system.
• Optimize report & analysis tools to detect, call out and mitigate risk in order to drive shipment rate and contribute to marketplace revenue.
• Make sure order entry in system with 100% accuracy and catch the timeline. Manage account or internal order book to ensure data entry accuracy and on time
• Responsible for daily interaction and order inquires
• Track the progress on the order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate