SPECIALIST (Lead-Marche Montreal NFS)

Nike, Inc.

Montreal, Quebec, Canada

0 year(s)

Job Description
Are you looking for an opportunity to work and build a strong career with one of the coolest brands in the world?

We at NIKE Canada are currently looking for an exceptionally talented Lead for our Nike Store in Montreal, QC.

About Us:

Nike, Inc is one of the most recognized and leading brands in the world. We are the world’s leading innovator in athletic footwear, apparel, equipment, and accessories.

Along the way, Nike has established a strong Brand Portfolio with several wholly-owned subsidiaries including CONVERSE, JORDAN BRAND and NIKE GOLF. Nike’s world headquarters is located in the United States near Beaverton, Oregon, a suburb of Portland. Nike operates all around the globe employing more than 75,000 people across six continents.


As our Nike Store SPECIALIST your mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting.

Core Accountabilities
• Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
• Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations
• Provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales)
• Seek an ongoing training and education to further develop expertise
• Assist Managers in conducting formal on boarding and training programs for associates
• Assist with loss prevention efforts by providing proactive customer service
• Assist in coordinating work of other associates (but not a formal supervisor)
• May have keyholder responsibilities

• High school diploma or equivalent
• 3 years retail experience
• Ability to communicate in English
• Basic computer skills, including Microsoft Office knowledge
• Must be able to work evenings, weekends and holidays as needed
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time

French Version:


En tant que spécialiste dans notre succursale Nike, votre mission est de délivrer un excellent service client en assurant un niveau supérieur de service à la clientèle en s’assurant de rencontrer les besoins individuels de chaque client ainsi qu’en offrant une solution complète à travers les produits et services Nike.

Principales responsabilités

Utiliser les compétences de service à la clientèle, techniques de vente de base et les connaissances sur les produits afin d’offrir les bons produits

Créer un lien entre le client et la marque en offrant un service é la clientèle de niveau supérieur et en adaptant l’histoire de la marque à l’environnement du commerce de détail

Offrir son expertise dans un ou plusieurs départements ou fonctions (Réception et expédition, Caisses, Surface de Vente) ainsi que d’être en mesure de régler les transactions plus complexes ou situations particulières avec des clients

Être une ressource par rapport aux produits et services envers les clients ainsi que les spécialistes nouvellement embauchés

Assister les Entraineurs, Assistant Entraineur Chef et Entraineur Chef à travers les formations des spécialistes nouvellement embauchés

Assister avec la prévention des pertes en étant proactif et vigilant et s’assurer que les produits dans des endroits vulnérables sont vérifiés de façon constante

Possibilité de responsabilités de troisième clé

Exigences requises

Diplôme d’études secondaires ou équivalent

Capacité de communiquer en anglais

Trois (3) ans d’expérience en commerce de détail

Nike believes smart, passionate, curious people will rise to the occasion, therefore they set the bar high and then raise it higher. At Nike, you will grow because you will be challenged. You will be challenged because you will work with the best talent, the best athletes, and the best business partners in the industry.

If this is you, then please apply online with your most recent resume and cover letter at your earliest opportunity. Selected candidates will be contacted for interviews.