New Balance Athletic Shoe, Inc.:
Global Ecommerce Operations Analyst Job in (NB) MA, VT
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(NB) MA, VT
Full-time | Ecommerce
About the job
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
The Global Ecommerce Operations Analyst will be responsible for supporting the global DTC business teams by facilitating the optimization of New Balance technology portfolio, driving business adoption of features and functionality, and executing first-tier support.
MAJOR ACCOUNTABILITIES:
! Reporting to the Manager, Global OMNI Operations, responsible for ensuring global digital commerce operational excellence through supporting OMNI strategies, achieving ops SLAs, enabling internal customers, and outlining areas of opportunities across people, processes, and platforms.
! Support the Digital Commerce teams with training and enablement of feature and/or technology provided by the Digital Product Management team.
! Accompany site teams on their optimization journey and champion the Digital product lifecycle.
! Develop and maintain user documentation, support references, operational procedures and other material related to day-to-day responsibilities.
! Continuous improvement of product portfolio based on internal customer response to training and enablement – submit and follow through of enhancement requests (business requirements and validation).
! Serve as a first-tier support partner in educating global business teams on the features, benefits and best practices of the supported tools and platforms.
! Facilitate knowledge sharing across regions
! Partner with the Digital Product Team to define a roadmap supporting the evolution of our technology portfolio
! Coordinate and align requirements & work cross functionally with teams to ensure on-time delivery of key features & assets.
! Coordinate relationships with 3rd party vendor solutions.
! Participate in team collaboration and standardization across the global ecommerce platform.
! Provide user support to global business teams on utilizing troubleshooting platform issues and inquiries.
! Execute various ongoing operational tasks to enable the business to operate.
REQUIRMENTS FOR SUCCESS:
! Solid understanding of varied technologies including their purpose, structure, design, set-up, utilization and maintenance
! Ability to think critically and problem-solve collaboratively with other departments and/or cross-functional teams to resolve complex issues and generate results
! Ability to structure enormous amounts of data/information – with use of Excel, Vlook-up, concatenation and other data cross referencing functions
! Strong interpersonal skills with the proven ability to build/establish rapport with a diverse array of people
! Ability to work with global stakeholders across many time zones and cultures
! Ability to analyze and document business needs
! Ability to work in an agile environment that involves working productively in an independent state or in a collaborative manner with others
! Ability to work on multiple projects simultaneously, define priorities, meet deadlines and follow-up on assignments with minimal direction
! Ability to practice and implement project and time management methodologies
! Ability to initiate and maintain cooperative relationships with co-workers, managers, supervisors, clients, and members of the public
! Ability to ensure service levels are met in a timely and thorough manner
! Ability to maintain excellent attendance record and arrive in a timely manner
! Experience with implementation and operational support
#LI-Hybrid
Our Benefits:
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Learn more about our Benefits
Flexible Work Schedule:
New Balance is committed to creating a culture that allows our associates to do their best work. Our corporate work-from-home policy does not mandate an arbitrary number of days in-office. Instead, we’ve designed a flexible hybrid model that empowers individual teams by letting the type of work dictate where it will most effectively be performed. We are capitalizing on this unique opportunity to evolve how we work based on efficiency, productivity, and the well-being of our associates.
Equal Opportunity Employer:
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
The Global Ecommerce Operations Analyst will be responsible for supporting the global DTC business teams by facilitating the optimization of New Balance technology portfolio, driving business adoption of features and functionality, and executing first-tier support.
MAJOR ACCOUNTABILITIES:
! Reporting to the Manager, Global OMNI Operations, responsible for ensuring global digital commerce operational excellence through supporting OMNI strategies, achieving ops SLAs, enabling internal customers, and outlining areas of opportunities across people, processes, and platforms.
! Support the Digital Commerce teams with training and enablement of feature and/or technology provided by the Digital Product Management team.
! Accompany site teams on their optimization journey and champion the Digital product lifecycle.
! Develop and maintain user documentation, support references, operational procedures and other material related to day-to-day responsibilities.
! Continuous improvement of product portfolio based on internal customer response to training and enablement – submit and follow through of enhancement requests (business requirements and validation).
! Serve as a first-tier support partner in educating global business teams on the features, benefits and best practices of the supported tools and platforms.
! Facilitate knowledge sharing across regions
! Partner with the Digital Product Team to define a roadmap supporting the evolution of our technology portfolio
! Coordinate and align requirements & work cross functionally with teams to ensure on-time delivery of key features & assets.
! Coordinate relationships with 3rd party vendor solutions.
! Participate in team collaboration and standardization across the global ecommerce platform.
! Provide user support to global business teams on utilizing troubleshooting platform issues and inquiries.
! Execute various ongoing operational tasks to enable the business to operate.
REQUIRMENTS FOR SUCCESS:
! Solid understanding of varied technologies including their purpose, structure, design, set-up, utilization and maintenance
! Ability to think critically and problem-solve collaboratively with other departments and/or cross-functional teams to resolve complex issues and generate results
! Ability to structure enormous amounts of data/information – with use of Excel, Vlook-up, concatenation and other data cross referencing functions
! Strong interpersonal skills with the proven ability to build/establish rapport with a diverse array of people
! Ability to work with global stakeholders across many time zones and cultures
! Ability to analyze and document business needs
! Ability to work in an agile environment that involves working productively in an independent state or in a collaborative manner with others
! Ability to work on multiple projects simultaneously, define priorities, meet deadlines and follow-up on assignments with minimal direction
! Ability to practice and implement project and time management methodologies
! Ability to initiate and maintain cooperative relationships with co-workers, managers, supervisors, clients, and members of the public
! Ability to ensure service levels are met in a timely and thorough manner
! Ability to maintain excellent attendance record and arrive in a timely manner
! Experience with implementation and operational support
#LI-Hybrid
Our Benefits:
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Learn more about our Benefits
Flexible Work Schedule:
New Balance is committed to creating a culture that allows our associates to do their best work. Our corporate work-from-home policy does not mandate an arbitrary number of days in-office. Instead, we’ve designed a flexible hybrid model that empowers individual teams by letting the type of work dictate where it will most effectively be performed. We are capitalizing on this unique opportunity to evolve how we work based on efficiency, productivity, and the well-being of our associates.
Equal Opportunity Employer:
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.