Store Manager - Birchwood

Multiple Locations
Required Experience: 0 year(s)
Employment Type: Full-Time
Salary Range: Not available
Posted 7 days ago
Job Description
Store Manager - Birchwood APPLY NOW Job ID R17799 New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence. MAJOR ACCOUNTABILITIES: Sales • Responsible for all store allocates resources and organize processes to generate profitability in different market situations conditions • has practical knowledge of the earnings report and losses, of Store KPIs and makes business decisions based on store performance • Maximise Sales by driving conversion • Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff. • Focus the team on cross & up selling • Understands the customer behaviour and standards draws conclusions from these data and make relevant adjustments for improvement • Create relationships with podiatrists, running clubs & gyms in the area to generate sales • Grow Rewards program data base • Ensure all customer orders are accurately processed with one working day • Achieve gross margin targets Team Management • Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings. • Creates a high-performance culture in your store, defining expectations and clear goals, analyzing the performance team, responsible team members and providing adequate and immediate feedback, including active management of poor performance • It is a good example leading the customer service and always ensuring management of all efficient services to the customer • Recruit, lead and motivate the store team to maximize sales and provide exceptional customer service in line with New Balance standards • Drive conversion through traffic analysis & rostering • Master the feedback process & provide quarterly feedback to all team members • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training. • Manages recruitment, integration, training and store team development and ensures that all hr procedures and standards are respected • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame. • Follow up with all customer feedback • Execute the months Mystery Shopping action items • Manage the appraisal process for all team members • Manage the induction process • Complete rosters and adhere to the staffing template • Complete weekly time sheets, & coordinate lunch breaks • Ensure all staff wear lanyards/badges & the correct uniform/tech apparel Inventory • Review the store sell through report. Remerchandise or adjust replenishment levels as required • Minimise shrinkage & maintain accurate stock records in the POS system • Complete quarterly stock counts • Execute mark downs as directed • Run daily negative stock report and request relevant adjustments • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment • Run & action the daily inventory reports Operations • Follow through the monthly Store Audit action items • Ensure VM and windows comply with New Balance standards • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate • Generate an attractive layout suited to the customer, consistently ensuring flawless visual merchandising standards • promotes the continuous improvement of processes and warehouse replenishment • Open and close the store • Reconcile cash to end of day tender report & complete & sign the end of day banking book • Bank takings • Complete month end Stock Receipt report • Complete month end Sales report • Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc. • Ensure compliance with the operational health and safety policy • Order and control the stationary for all stores i.e. receipt rolls and barcode labels REQUIREMENTS FOR SUCCESS: • Outgoing determined self-starter • 5 years’ Retail management experience preferably at a national retail chain • Demonstrated ability to achieve sales budgets • Proven people management and leadership shills • Excels at coaching, driving and developing a team • Extensive stock management experience • Proven merchandising skills • Excellent attention to detail • Fluent in English • Sport interest – running experience is desirable • Fashion and trend awareness • Accustomed to working in an international company • Knowledge of the retail market/consumers • Experienced in working in a stand-alone role – autonomous and comfortable being remotely managed initially • Potential to grow with the business Our Benefits:Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks – opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword – it’s part of our culture.Learn more about our company benefits.Equal Opportunity Employer: New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran. APPLY NOW