Retail Associates (Full and Part Time) - Batavia Stad APPLY NOW Job ID 14833 New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence. Overview The role of Retail Associate is to provide superior customer service, utilising product knowledge and service techniques to meet the needs of customers whom enter or call the store. Other responsibilities include inventory, stock and merchandising projects as needed. Responsibilities
⏵ Provides customer service using proper selling techniques and product knowledge. This includes approach and customer contact; determining customer's needs, communicating product features and benefits; suggestive selling, building the sale and multiple selling and closing the sale. This applies to both in-store customers as well as customers who call the store.
⏵ Develop product knowledge of store merchandise. This includes correctly measure and fit the customer to appropriate NB product, communicate current store promotion and correct price, and review features and benefits.
⏵ Keep floor area neat and organized. This includes stock and inventory functions, i.e. labelling and price marking items and merchandising apparel as needed. Organize and fill sales floor to maximize selling.
⏵ Perform cash register duties using POS procedures. Accurately follow company and retail division procedures to handle payment transactions (Open, Maintain, and Close Cash Register). Obtain management approval for specific transactions, as instructed. Package merchandise appropriately and inform customer regarding exchange and return policy.
⏵ Protect Company Assets by greeting customers; attach and detach security tags (if provided); Report shrinkage and security violations. Monitor floor merchandise.
⏵ Performs other duties as required. Qualifications
⏵ Ability to perform basic maths and have basic PC and/or cash register skills.
⏵ Past retail experience desirable, but not necessary.
⏵ Must demonstrate strong customer service skills, good verbal communication skills and enjoy working with the public.
⏵ Must demonstrate ability to work in a team environment.
⏵ Ability to lift 15 - 40 pounds.
⏵ Flexible work schedule includes weekends and holidays.