Retail Store Manager - Toronto Premium Outlets APPLY NOW Job ID R18237 New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence. MAJOR ACCOUNTABILITIES:
⏵ Drives Sales Results
⏵ Directly responsible for achievement of store sales goals and performance metrics through the execution of strategies and team performance management.
⏵ Leads with creative thinking to deliver positive store results by impact store traffic patterns and delivering on expectations.
⏵ Coaches and develops staff to ensure high level performance while creating bench strength for future growth.
⏵ Creates and maintains a "Total Customer Satisfaction" Culture
⏵ Achieves/Exceeds all financial and operational objectives to include expense control, loss prevention, audits/checklists, weekly reports and effective execution of promotions.
⏵ Consistently executes weekly and monthly business rhythms and tasks.
⏵ Manages team to ensure compliance of all company policies and procedures.
⏵ Makes sound business decisions and effectively communicates to all staff members.
⏵ Promotes and Follows Safety Protocol REQUIREMENTS FOR SUCCESS:
⏵ BA in Business Administration, or related field preferred
⏵ 3-6 years store management experience (some stores may require more experience in higher volume settings).
⏵ The availability and the ability to work a flexible schedule to meet the demands of a retail business & consumer to include regular nights, weekends, and holidays.
⏵ Retail Operations experience including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
⏵ Strong Computer skills: POS Systems and Microsoft Office, Math Skills
⏵ Demonstrated critical thinking skills
⏵ Staff Development Experience: Knowledge in staffing, coaching, counseling, training, development, employee corrective action and performance management.
⏵ Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment
⏵ Demonstrated ability to lead and create a team-oriented environment and provide excellent customer service.
⏵ Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness, will occasionally participate in those tasks when additional support is needed.
⏵ Able to effectively communicate in verbal and written English
⏵ Ability to lift 4 lbs. constantly. Lift maximum 8lbs occasionally. May need to push or pull 50 lbs. over 200 ft. occasionally. Ability to kneel or squat frequently. Stand for prolong periods. Occasionally climb ladders
⏵ Depending on location, may need to frequently climb and descend stairs