Retail Store Manager

New Balance Athletic Shoe, Inc.

Multiple Locations

0 year(s)

Job Description
For over a century, New Balance has inspired athletes and communities of all kinds in their pursuit of excellence. We innovate fearlessly, guided by our core values and we are driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers because theres no time to wait around for next. At New Balance, We Got Now.

Our retail stores are where the proverbial rubber meets the road. All of the work we do on the back end in research, design, manufacturing, and marketing is brought to bear on the retail floor. Its where we finally get to show off what weve made. As Retail Store Manager, youll be in charge of that presentation, effectively overseeing a microcosm of the New Balance brand. Every aspect of your store should come together to communicate our core values of integrity, teamwork, and total customer satisfaction. Well provide you with products that are innovative, functional, and fashionable; you make sure every customer leaves feeling appreciated. This is your store, this is your team inspire them to move the world forward.


Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model

Make the store your own! Set its strategic direction to reach sales and budget goals

Hire awesome people to work with you and take ownership of their growth and development

Think outside the box to boost store traffic and hit financial marks

Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly

Keep your store looking fresh by upholding visual merchandising standards

Coordinate volunteer opportunities to build our brand within the communities we serve

Analyze market trends in tandem with District Manager to effectively drive sales

Maintain positive employee relations and open lines of communication throughout store

Communicate with District Manager on coaching strategy and conflict resolution

Conduct regular employee performance reviews to keep your team top notch

Promote and follow safety protocols


3-6 years store management experience (some stores in high volume areas may require more)

B.A. in Business Administration or related field preferred

Proficiency with POS systems and Microsoft Office

Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.

Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention

Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays

Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; push or pull 50 lbs. over 200 ft. occasionally; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Our Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs that encourage our associates to grow personally as they develop professionally. Youll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword its part of our culture.

Learn more about our Benefits

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.