BB Dakota
Date Posted: 9/28/2016

Customer Service/Account Coordinator

  • Company: BB Dakota
  • Country:United States
  • State:California
  • Location: Costa Mesa
  • Required Exp: 3 year(s)
  • Job Type: Full-Time
  • Salary Range: Not Available
Job Description

BB Dakota is expanding its team with the addition of a new Customer Service Coordinator!

Job responsibilities include:
- Administer all aspects of customer service, including daily communication via phone and email regarding order deadline notifications, sales order status, shipping approvals, delivery schedules, updates and inventory availability.
- Daily picking orders and warehouse correspondence.
- Management of EDI accounts and Majors.
- Management of Replenishment Drop Ship Programs.
- Processing seasonal Off-Price orders.
- Order Allocation.
- Coordinate with the shipping department to ensure all orders are shipped properly and in a timely manner.
- Provide weekly Open Order Status reports to Supervisor.
- Provide monthly Open Order Status reports to Sales team.
- Daily, Weekly and Monthly reporting to Management team.
- Identify and resolve customer concerns and fulfill general customer requests.
- Investigate account discrepancies which include, but are not limited to, miss-ships, short shipments, refused boxes, etc.
- Assist management and sales team with overflow and special projects.

Job Requirements

- At least 3 years working in the apparel industry customer service and/or credit department.
- Evidence of hands on experience interacting directly with sales team and customers.
- Ability to work well independently, have strong follow through skills and initiative.
- Exceptional time management and organizational skills. Ability to prioritize and manage multiple complex projects and complete within deadline.
- Excellent interpersonal communication skills are a must.
- Intermediate Microsoft Office skills including Excel and Word.
- Positive and energetic can-do attitude.
- Must be able to build relationships with accounts along with outside sales.

Perks

BB Dakota offers a competitive benefits package including medical, dental and vision insurance, 401k, vacation, sick and holiday pay.

Date Posted: 9/28/2016

Customer Service/Account Coordinator

  • Company: BB Dakota
  • Country:United States
  • State:California
  • Location:Costa Mesa
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available
Job Description

BB Dakota is expanding its team with the addition of a new Customer Service Coordinator!

Job responsibilities include:
- Administer all aspects of customer service, including daily communication via phone and email regarding order deadline notifications, sales order status, shipping approvals, delivery schedules, updates and inventory availability.
- Daily picking orders and warehouse correspondence.
- Management of EDI accounts and Majors.
- Management of Replenishment Drop Ship Programs.
- Processing seasonal Off-Price orders.
- Order Allocation.
- Coordinate with the shipping department to ensure all orders are shipped properly and in a timely manner.
- Provide weekly Open Order Status reports to Supervisor.
- Provide monthly Open Order Status reports to Sales team.
- Daily, Weekly and Monthly reporting to Management team.
- Identify and resolve customer concerns and fulfill general customer requests.
- Investigate account discrepancies which include, but are not limited to, miss-ships, short shipments, refused boxes, etc.
- Assist management and sales team with overflow and special projects.

Job Requirements

- At least 3 years working in the apparel industry customer service and/or credit department.
- Evidence of hands on experience interacting directly with sales team and customers.
- Ability to work well independently, have strong follow through skills and initiative.
- Exceptional time management and organizational skills. Ability to prioritize and manage multiple complex projects and complete within deadline.
- Excellent interpersonal communication skills are a must.
- Intermediate Microsoft Office skills including Excel and Word.
- Positive and energetic can-do attitude.
- Must be able to build relationships with accounts along with outside sales.

Perks

BB Dakota offers a competitive benefits package including medical, dental and vision insurance, 401k, vacation, sick and holiday pay.

Date Posted: 9/28/2016

Customer Service/Account Coordinator

  • Company: BB Dakota
  • Country:United States
  • State:California
  • Location:Costa Mesa
  • Required Exp:3 year(s)
  • Job Type:Full-Time
  • Salary Range: Not Available