BB Dakota:
Credit & Collections Manager Job in Costa Mesa, CA
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Closed
Costa Mesa, CA
Full-time | Accounting, Customer Service, Finance
About the job
The Credit/Collections Manager will be responsible for all the day-to-day credit and collection activities including managing customer chargebacks. This position will strive to balance the goals of maximizing sales and promoting customer goodwill, with a fiduciary obligation to protect the corporation’s investment in accounts receivable.
This individual will be required to interact with internal departments (Accounting, Customer Service, and Supply Chain) as well as a variety of external entities (customers, sales representatives, collection agencies, and credit organizations).
Essential Duties/Responsibilities:
• Directing daily collection operations including contacting customers for payment for all non-factored accounts (primarily Credit Card Customers).
• Establish credit limits for new and existing customers based on analysis of credit bureau data and financial statements (on as needed basis)
• Maintain 30, 60, 90-day collection buckets and designated goals.
• Drive continuous improvement of credit/collection/deduction processes to proactively ensure proper control of accounts receivable to help ensure orders do not go past cancel.
• Research and resolving open claims and chargebacks/deductions from national account retail customers according to contractual terms and conditions
• Review vendor guides and communicate possible non-compliance issues with internal teams; and make recommendations to management to improve process to reduce chargebacks
• Communicate with internal customers (sales, customer service, warehouse, 3PL) to expedite resolution of chargebacks
• Proactively contact customers and collect outstanding account receivables in accordance with the collections process & corporate credit policy
• Identify & escalate issues with accounts to CFO & VP of Accounting when necessary and also be focused on improving processes when possible
• Prepare and analyze reports detailing key performance metrics. Communicate recommendations to senior management on tactics to improve cash flow, days sales outstanding, receivable aging, etc.,
• Lead the sourcing and vetting process to select appropriate collections vendor(s)
• Provide input on company’s bad debt sales strategy
• Stay abreast of industry trends and collections benchmarks; participate in conferences and build a network of collections management peers
• Duties as assigned
• Cultivates a spirit of cohesion and positive work environment.
This individual will be required to interact with internal departments (Accounting, Customer Service, and Supply Chain) as well as a variety of external entities (customers, sales representatives, collection agencies, and credit organizations).
Essential Duties/Responsibilities:
• Directing daily collection operations including contacting customers for payment for all non-factored accounts (primarily Credit Card Customers).
• Establish credit limits for new and existing customers based on analysis of credit bureau data and financial statements (on as needed basis)
• Maintain 30, 60, 90-day collection buckets and designated goals.
• Drive continuous improvement of credit/collection/deduction processes to proactively ensure proper control of accounts receivable to help ensure orders do not go past cancel.
• Research and resolving open claims and chargebacks/deductions from national account retail customers according to contractual terms and conditions
• Review vendor guides and communicate possible non-compliance issues with internal teams; and make recommendations to management to improve process to reduce chargebacks
• Communicate with internal customers (sales, customer service, warehouse, 3PL) to expedite resolution of chargebacks
• Proactively contact customers and collect outstanding account receivables in accordance with the collections process & corporate credit policy
• Identify & escalate issues with accounts to CFO & VP of Accounting when necessary and also be focused on improving processes when possible
• Prepare and analyze reports detailing key performance metrics. Communicate recommendations to senior management on tactics to improve cash flow, days sales outstanding, receivable aging, etc.,
• Lead the sourcing and vetting process to select appropriate collections vendor(s)
• Provide input on company’s bad debt sales strategy
• Stay abreast of industry trends and collections benchmarks; participate in conferences and build a network of collections management peers
• Duties as assigned
• Cultivates a spirit of cohesion and positive work environment.